We have created a QR code for a survey. This survey will be located around the ballpark and at the bottom of all receipts. Our incentive for our customers/fans to participate in our survey is that they will receive 10% off their next ticket purchase. We believe that a survey is the best way to attain feedback because it is not forced upon our fans, instead, they can be motivated to do it because of this incentive.

Our survey will have a place to add a staff member's name if the fan would like to review their experience with a specific employee. We value each experience that a fan has at the ballpark and the survey is a simple way to attain the opinions of our valued fans. This will give us a better understanding of which staff members are demonstrating our mission and vision statements, and whether they are having positive attitudes and interactions with fans.

This survey will give us extraneous information to go over in our quarterly check-ins with our staff members. We value this information because we value feedback from our fans. These check-ins will allow us to figure out what we need to improve as an organization, such as a change of attitude for a certain individual. Quarterly meetings allow us to reinforce our mission and build new customer service skills.