Embedded Files
Student Insights
Student Insights
Synthesized insights from the student journey map highlighted the most impactful aspects of the first-year experience as follows:
A culture of self-reliance hides individuals’ struggles.
Systems built for scale make interactions feel transactional.
One caring ally can make or break a first-year experience, but not every student has one.
Students want access to resources specifically in moments of need, not constantly.
Students have very few moments to step back from the hustle and connect with their why.
With such high expectations of what NYU will be like, a student’s first setback can make them feel like a failure.
There's no shared identity among the student body beyond feeling overwhelmed.
Design Principles
Design Principles
Student insights and observations were then translated into a set of 8 actionable instructions for design. These design principles were crafted through engagements with students, faculty, staff, leadership, and core and external stakeholder teams. Watch this short video presentation to learn more.
NYU is not underresourced, it’s underorganized. Instead of adding more, help students find clarity in moments of confusion.
Include not just the what, but also the “why” and the “so what”. Include at least one action item for what students can do next to address or resolve their issue.
Laundry lists of resources are overwhelming. In moments of need, students need—and expect—information that’s tailored to them.
Provide students the tools to customize and configure their own information flows.
Always ask “what might we subtract?” and streamline navigation patterns down to their most basic routes.
Distinguish critical content from the crowd of other communications.
Too often, interactions with students are one way streets. Students don’t just need information, they need to know their thoughts are being heard.
A cohesive student experience requires staff and faculty to stay connected, too. Model cross-department collaboration to address student needs.
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