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As part of the research plan, IDEO team members were on our New York campus in March 2022 and again in October 2022 to conduct immersive in-person research activities, including 1:1 student shadowing, classroom workshops, and co-design sessions with faculty, staff, and current undergraduates.
The Phase 1 and Phase 2 research plans provide a snapshot of our process, recruitment, methodology, objectives, and schedule (Google Slides).
Day 1! Visiting StudentLink and meeting the team face-to-face.
Meeting with Student Ambassadors (a first-year student, a sophomore, and a senior) for lunch.
Tour of campus with Student Ambassadors.
Hosting the first co-design session
Bringing students, staff, and faculty together
Deep diving into first-years' experiences, identifying design opportunities and brainstorming improvements.
Visiting Ethan Youngerman's first-year seminar, College Students Studying College, presenting this research project as a case study.
A workshop with 16 first-year students in the classroom, working in smaller groups.
Researchers shadowed 4 first-year students for half a day, deep diving into their NYU experiences.
Observing students' environments and interactions, and experiencing their schedules and routines with them.
Researchers experienced classes, hanging out with friends, commuting--one researcher even got offered a pop quiz in Ethics!
A co-design session with 12 AnBryce Scholars and 5 faculty/staff
A pop-up interactive installation in Bobst Library to gather rapid feedback and insights from community
Students packed a "go bag" with everything they might need to succeed in their first year
Community members shared tips, secrets, and hacks for navigating NYU
Mapping where students feel most connected socially on campus
Passersby were invited to participate
Another lively co-design session
Design Sprint with the Core team and IDEO
Popup installations were held at Bobst and Tandon
Getting rapid feedback from the community
Common things students looked up during the first months of school
Official and unofficial NYU communication channels
Feedback on the student journey map from Phase 1
More co-design sessions with students and staff to test refined prototypes
Students sketching ideas for how to improve communications at NYU
Presenting ideas back to the full group
Prototype testing with Stern students from the Business, Technology and Entrepreneurship program
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