Troubleshooting

Troubleshooting Multiverse

I can't push the buttons in the tutorial!

Simply reach out physically with your hand and push the button. This is 6DOF VR, so your hands can actually reach out and interact with objects. The button in front of you here is one of these "touchable" things.

I'm not able to finish the tutorial!

This is normally an issue with your internet connection. Following are the solutions to this issue:

  1. Check that you are connected to the internet. Multiverse requires an internet connection to work, so please ensure you are connected to your Wi-Fi, and that your internet connection is working. We recommend checking your Wi-Fi settings and visiting a speed test site on your Oculus Browser.

  2. Check that you are not behind a firewall. Some firewalls block certain features and/or connections. For Multiverse to work, we connect you to various servers around the globe. Please check with your network manager / IT department to work out whether there are any restrictions that might need to be lifted.

People can't hear me!

There are various steps you can take to work out what is going on, and resolve the issue:

  1. Check you haven't muted yourself in the Multiverse wrist menu.

  2. Check you haven't muted yourself in the Oculus settings menu / dashboard.

  3. Check that you have provided Multiverse with permission to record audio.

  4. Check that you are not in Safe Mode.

  5. Use the VOIP Test function in the Multiverse wrist menu -> Settings

Finally if all else fails, then please restart your headset (not just Multiverse) - this fixes a known bug in the OS where the microphone can get into a state where it is blocked from recording data.