Introduction:
Leadership is sometimes misinterpreted, particularly in the setting of libraries. Due to the multiplicity of meanings for the term 'leadership,' it may be difficult to determine what is meant when discussing library leadership. Much of this misunderstanding stems from the misleading classification of leadership as "management" (Riggs, 2001). Management and leadership are two different but interrelated ideas. Both are crucial to the day-to-day experiences of professional librarians, but leadership has been identified as "the most important competency when hiring" (Hicks & Given, 2013). Understanding how to approach individuals or groups requires an examination of diverse sources, since communication is not limited to providing answers to concerns or working together on projects, but also to finding solutions. In LIS education, leadership is unquestionably a topic that merits study and advancement. In this section, I will discuss the characteristics of effective library leaders as well as the importance of effective interpersonal communication in any field of work. I will also fulfill this competency with my experience in different group settings.
In LIS literature on the subject of leadership, there are a lot of different definitions of the word "leadership." My favorite perspective comes from authors James Kouzes and Barry Posner (2012) with the quote, "leadership is not about who you are; it [is] about what you do." People who work in the information industry need to have flexible leadership and communication skills because they often work with clients and a wide range of resources. Leaders display problem-solving skills, conflict resolution techniques, and an eye for the broader picture. Successful leaders are also strong communicators. Team objectives and challenges cannot be addressed without open lines of communication. To be a successful leader, LIS students should aim to constantly evolve and hone their leadership and communication abilities. Professionals working in libraries and archives now need to be able to communicate effectively since that's what the job market demands. The essential abilities of the profession represent this ability. According to the ALA, librarians in all settings (schools, universities, public libraries, specialty libraries, and government libraries) should be able to articulate complex ideas clearly in writing and verbally (2009). For this competency, I will fulfill the description and scope by exploring the types of communication and leadership.
Communication
Communication may take many forms, as Lisa Hussey explains in her chapter on organizational communication, including interpersonal groups, or networked, communication; informal and formal communication; oral and written communication; verbal and nonverbal communication; and more. “Interpersonal communication is generally broken down into either oral or written, which can be formal or informal,” she further explains (Velasquez, p.112). Communication that takes place verbally is also known as oral communication or spoken communication. It is often less formal than written communication, and almost all written communication has some element of formality because it is a record of the conversation. In any case, communication is the process of creating shared realities and figuring out what those realities mean to everyone.
Everyone wants to be able to comprehend people and be able to communicate their thoughts, emotions, and ideas to them in a manner that is understood. Due to conflicting ideals, expectations, or emotional states, communication may be difficult at times in our work lives. However, when done well, it can be significant and gratifying. Communication can take many different forms, depending on the situation, the people being reached, and the message being sent. A well-designed web page, infographic, billboard, or book display can be as simple as a well-written email or social media post. But in order to improve oral communication, a lot of things must be taken into account, such as effective speaking, attentive listening, and interpreting nonverbal clues. The "soft skills" needed by information professionals are comprised of both verbal and nonverbal communication abilities, as stated by Megan Hodge and Nicole Spoor (2012) who had long experience on the hiring committee for librarians. Then there's the fact that information organizations are getting more complicated as new programs, services, and technologies are added. Through communication, we want to spread a good message about the library and our own position within it requires being able to successfully communicate inside the library with not just our employees and colleagues but also with library funders, stakeholders, and community members.
Leadership
Successful organizations often adapt to new circumstances, and this is where leadership abilities come in. In order to lead effectively, one must possess a wide range of characteristics associated with leadership. Bailey (1993) identified five qualities of good leadership: having a vision, having good communication skills, learning about the organization, giving people power, and being honest. One of the most crucial skills for leaders to have is decision making, which may be the deciding factor between leaders and followers. A leader must be able to make choices, and those decisions must have important results and (ideally) a positive outcome or impact. Examining some of the recognized leadership competencies can assist LIS students in concentrating on certain information, skills, and talents as well as other trainable concepts for their own professional growth. Hirsh (2018) says that one of the best ways to be a leader at work is to use a competency-based strategy that helps workers reach their goals as a group. Within the LLAMA, fourteen core skills are identified as essential for effective leadership (ALA). The fourteen skill sets are communication, change management, team building, collaboration, partnerships, emotional intelligence, problem solving, decision making based on evidence, conflict resolution, presentation of a budget, foresight, critical thinking, ethics, project management, promotion, and marketing.
Throughout my studies, I have learned about the situational, transformational, and transactional theories of leadership. Some theorists argue that the leader is created by the circumstances. According to these beliefs, a leader emerges as a product of time, location, and situation. These ideas are connected to the general manager's situational leadership. These theories propose that the amount of leadership supplied is determined by the task at hand and the maturity of the follower. Maturity in this context refers to the follower's experience rather than age (Velasquez, 2013, p. 100: Fiedler, 1967). The connection that exists between a leader and their followers is the source of the leader's power under the transformational model of leadership. The goal of transformational leaders is to improve the conditions in which their followers work as well as the job itself. Transactional leaders, in contrast, rely on reward power to motivate their subordinates. Transactional leaders only have authority if the incentives to be granted or withheld provide value for their followers or employees. It has a somewhat smaller spectrum of impact and inspiration (Fitzgerald & Schutte, 2010: Laohavichien et al., 2009).
Initially, it seems straightforward to define leadership. People have given outstanding leadership a great deal of thought. Numerous of these concepts were formulated into theories, recorded in writing, and discussed, indicating their continued use. Although this is by no means an exhaustive list, these ideas assisted me in comprehending leadership characteristics and formulating theories. Through the development of professional leadership, LIS graduates may assist informational institutions in overcoming teamwork challenges and increasing their prospects of long-term success with leadership.
Information professionals must be able to communicate well. Public librarians must interact with patrons, coworkers, public authorities, and partner groups. They must communicate well in person and online. Logistical, technological, and communication problems, such as scheduling across time zones, team members with different tech skills and knowledge, and ways to settle disagreements, can make these things hard. On the other hand, forward-thinking companies came up with the technology that makes it possible for people to talk to each other online. Thus, in order to collaborate effectively in both in-person and virtual contexts, information professionals must become familiar with and proficient in the various communication methods, as well as the "softer" skills of being able to coordinate workflows across time zones, work as effectively as possible with team members with different skillsets and experiences, and make critical team decisions. The network of potential future colleagues with whom I was able to share the experience is one of the great benefits that came with attending SJSU. The lessons about leadership philosophy, project management, presentation skills, and other related topics are all very helpful. I just cannot emphasize how valuable it is. It was helpful to have a group of coworkers and team members I could rely on when I had questions, when I wanted advice, or when I simply wanted to talk about a problem or issue related to the LIS field. As a result of my involvement in these programs, I have realized that I can acquire just as much knowledge outside of class as I can inside of it and that it is essential for me to maintain communication with the people who are a part of my cohort because these individuals will eventually become my most reliable allies.
Each of the MLIS courses I attended gave me the opportunity to put my communication abilities to the test, and I did so in a number of contexts, including working alone and with others. When participating in class discussion forums, I centered my communication on the guiding ideals of collaboration, professionalism, relationship building, inclusivity, respect, and knowledge of my classmates' diverse cultural and professional backgrounds. Effective communication is required for working on group projects productively, even in the virtual environment. This practice manifests itself not only in good interpersonal skills and the ability to express thoughts in a clear and concise manner, but also in a progressive approach to discussions with peers and the instructor. My ability to maintain a positive and meaningful level of involvement with the MLIS community has been facilitated by maintaining a regular and effective level of online communication with both the course professors and my classmates.
I provide four evidentiary items as my main justifications. Each item serves as a reminder of the many teams I have collaborated with. My first task at SJSU was dealing with LIS students who had no prior library experience. They discussed strategies for resolving disputes that gave me excellent strategies for problems I haven't yet encountered. For my second competence, I examined how my work experience and the copyright knowledge I had gained in class connected to one another. It demonstrates the confidence to step up as a leader and to continuously try to communicate tough subjects. For my third goal, I had to take initiative and always be realistic with time management as a leader. I also learned that leading the way can help the team get started. My last competency highlights my professional work again, where I tried to keep the morale up as the shutdown occurred. While I was unaware of it at the time, I was informed that I had shown leadership and excellent communication skills by being proactive and nice while still looking for ways to cooperate with colleagues. When my branch manager praised my efforts, I took it to heart.
Interaction with other people is required for the majority of the things we accomplish in life. If we want to succeed at employment and form lasting connections, we need to be competent at getting along with others. Although a lot of people believe that having good interpersonal skills is something that you are either born with or without, the truth is that these abilities can be acquired with training and practice. The purpose of SJSU and this competency is to help graduates (like myself) achieve their career objectives. I was able to organize the knowledge I gained from my studies into three primary elements by keeping this objective in mind: (1) Recognize the significance of interpersonal abilities. (2) Showcase our abilities in a manner that will help us get a job and further our careers. (3) Develop a strategy to strengthen our interpersonal skills after evaluating them. Investment in the present and future leadership development of LIS students is essential for the growth of LIS and the students, faculty, and scholars it serves. As SJSU continues its journey to a digital future, LIS students will develop the knowledge, skills, and motivation necessary to improve the community. The library community is not alone in recognizing the importance of leaders and leadership to its future success. As was said earlier, leadership has been substantially institutionalized and is firmly knit into the fabric of organizational life and conversation. Thus, leadership is presumed to be the answer to the problems confronted by any number of organizations and professions, including libraries. Many of these competencies may be the focus of MLIS programs, but they may also be acquired by being active in the library community. Anyone can get to that position of leadership by paying close attention to trends, attending workshops or seminars, or getting advice from the leaders around them.
This class is required for all SJSU MLIS applicants, and this assignment shows how well you can work with others and communicate. Although I did not hold a leadership position, I believe that our team's interpersonal skills improved as a result of this project. We met through Zoom and discussed the significance of transparency in the workplace. Regarding netiquette, dispute resolution, and organizational tactics, we shared our experiences. What I enjoyed most about this project was that we were all familiar with dispute resolution situations. I even told them about my undergraduate experience, where my team members rarely showed up to class (despite the fact that they were still enrolled), and while they all turned in their assignments, one was later found to be guilty of plagiarism (which thankfully the teacher investigated and held them accountable for). It was just an overall nightmare for me, and group projects had always been a concern. They then discussed their experiences and various solutions to the problem. It was for this reason that we aimed to encourage transparency, as I later state in evidentiary object 3 with another group.
For this assignment and with this group, we came to recognize the importance of effective communication in the classroom and in every profession. Communication is the key to unity and productive teamwork in every relationship or environment. Here's a summary of what I've learned about how to communicate effectively.
Promote openness and transparency as a means of building trust.
Respect everyone's viewpoints to create a less stressful, happier, and accepting atmosphere.
Define each job for improved collaboration and increased output.
Allow two-way feedback and embrace learning oppurtunities.
Prioritize team development to promote trust.
Establish a pattern for discussing anything that requires clarification, strategizing for success, and promoting alignment.
Be aware and practice empathy.
Lead by example.
Regarding the third piece of evidence, I appreciate these components of communication abilities. This skill is certainly simple to read about, but information professionals must work diligently to practice and preserve its ideals. Everyone at SJSU worked so hard to do their part, and I am so grateful to INFO 203 for setting the tone.
Copyright is an inherent aspect of librarians' and library staff's tasks and obligations, and they confront copyright difficulties often. Copyright manifests itself in a variety of ways across the library's numerous sections, departments, and offices, such as acquiring copyright authorization for books borrowed or lent through interlibrary loan and buying public performance rights when a film or music score is purchased. I bring this up since it often arises in my line of work. I am a Library Technician II who specializes in music scores in my present position. When music instructors or students seek to perform a live performance or present a musical composition in class, I am often asked about copyright regulations. Fortunately, I had enrolled in a copyright course that exposed me to useful tools I continue to use.
I give two pieces of evidence for this part. The first piece of evidence comes from the copyright course, which included challenging situations. The second email was from a team member who required copyright guidance for tricky licensing arrangements. Many library and information workers may feel uncomfortable or unprepared to navigate complex copyright circumstances due to copyright law interpretations. Librarians should be trained and taught how to deal with the complicated legal issues that arise at the intersection of copyright and information literacy at their institutions.
I feel this indicates leadership since this area of the work involves thorough investigation and decisiveness. It requires mastering the principles of copyright law and then presenting the rationale to the inquiring party (communication skills). It calls for copyright exemptions. For example, the exception for face-to-face instruction assists in meeting the educational requirements of staff and students. It entails communicating fair usage and recommended practices to the teacher or student without fear of a lawsuit. We must ensure that the copyright law is not misconstrued or confused with other legislation. When the final choice is made, instilling confidence in others is another crucial objective. Though copyright law and its interpretations are unlikely to ever be a simple issue, leadership and communication skills play a crucial role in developing informed, confident copyright decisions.
For the course Information Professions, I was required to participate in a group project to develop a SWOT analysis and strategic goals proposal for an information organization. Randomization was used to choose the groupings. Even though we were all in the same time zone, it took me close to a month before I noticed that my team had not attempted to set up a Zoom meeting. Personally, I have held the role of group leader in the past, but I felt it was time for me to step aside so that I could provide someone else with the chance to gain expertise in the area of team management. However, it seemed as if no one else was interested in taking the initiative, so I emailed everyone and inquired about the most convenient time for us to get together. Additionally, I encouraged them to choose an organization so that we could all vote on our preferences when we convened through Zoom.
The team voted for the Orange County Public Library (OCPL) since I was the only team member with library experience and had easy access to information in a timely manner. My evidence shows timelines and role assignments, and the document below is the result. I also reminded them to contact me anytime with any questions or concerns about OCPL and to do so before the project's deadline. It would not be in the team's best interest, for instance, to ask the day before the deadline. Therefore, I took on the role of leader, since I regarded myself as someone who could direct the team in producing the project's material, and I promised to do my best to coordinate the team's efforts, enforce reasonable deadlines, and ensure that everything was presented in a professional manner. Because of the occasional lack of response from team members, I was responsible for scheduling meetings and ensuring that we communicated with one another. My task for this assignment was to gather information or data and identify the organization's strengths and shortcomings.
By setting reasonable internal group review deadlines, I tried my best to ensure that everyone participated in the project and had adequate time to examine each other's work. At some point, I realized there was a lot of pressure on me since I was also supplying information, and I had asked to become an editor; however, the group member who was editor refused to exchange roles, so I did a bit more work. This experience taught me something about leadership: a leader is someone who knows the way, goes the way, and demonstrates the way. If my group required initiative, I could assist in setting the tone for collaboration, and it is ok to stay in the role in which one feels comfortable. However, next time I gather data, I should examine my time management, particularly when readily avoidable complications develop at the last minute that strain my feeling of responsibility for myself and the other person. Overall, the way they handled our final project was with flexibility and care. We all had very impressive results, and we all had very strong writing and editing skills. We met every deadline and worked together to fill in any gaps.
It was during the first phase of the global shutdown that I began my studies at SJSU. Several of the projects and activities on which I had been collaborating with other people were canceled, and it was a heartbreaking experience to witness the members of my team devastated by this news. At the time, the OCPL headquarters issued an internal request for online event proposals. A group of librarians and I collaborated to create Teenfest, an online event for 13-18 year old who want to interact with others in a secure atmosphere. My suggestion for social media events and an online workshop is shown below. This indicates leadership since I attempted to maintain team spirit by inviting team members who were willing to organize my planned activities. I offered to serve as the primary point of contact for our "Express Yourself" contest and online registration for the live panel. During this period, I wanted to reach out to the community and assist my colleagues in improving their group dynamics.
In the professional world and in the library and information world, there are some skills and traits that everyone agrees are important for a leader to have. From what I've learned at SJSU, a strong leader in an information organization needs to be aware of the expected traits and competencies of a LIS graduate and have a firm grasp on the basics of time management, people management, self-management, and other related and overlapping competencies. It is essential to keep in mind that a leader is not always a manager; a leader is a person who welcomes change, approaches tasks with confidence, and fosters engagement. A leader will guide the process of change rather than push it. This enables individuals to collaborate in an open and supportive manner. At SJSU, I was involved in four different group projects involving three or more people. With two groups, I took the lead, dividing up tasks and setting deadlines, while the other two groups let me take a step back. Every group was different, and I did my best to contribute and remain adaptable. I discovered that many working in the technology industry are capable leaders with a desire to make a difference in their society. Information professionals work with the community to help them reach their goals by sharing their ideas and plans. At first, I was nervous about being a leader and having to use my communication skills a lot for some of the projects. However, having the chance to put those abilities to use gave me the confidence I needed to guide the community through innovative ideas that would be to its advantage. I am ready to go to work as an information professional with the above-mentioned traits and, if possible, to help the learning resource center or library division make a positive difference in the community they serve.
ALA. (2009). ALA’s Core Competencies of Librarianship. Retrieved from http://www.ala.org/educationcareers/sites/ala.org.educationcareers/files/content/careers/corecomp/corecompetences/finalcorecompstat09.pdf
ALA. (2019). Copyright Conversations: Rights Literacy in a Digital World. Retrieved from https://www.alastore.ala.org/content/copyright-conversations-rights-literacy-digital-world
Bailey, M. J. (1993). Leadership characteristics of assistant/associate directors. Journal of Library Administration, 17(3), 43-54. https://doi.org/10.1300/J111v17n03_03
Fiedler. (1967). A theory of leadership effectiveness. McGraw-Hill.
Fitzgerald, & Schutte, N. S. (2010). Increasing transformational leadership through enhancing self-efficacy. The Journal of Management Development, 29(5), 495–505. https://doi.org/10.1108/02621711011039240
Hicks, & Given, L. M. (2013). Principled, Transformational Leadership: Analyzing the Discourse of Leadership in the Development of Librarianship’s Core Competences. The Library Quarterly (Chicago), 83(1), 7–25. https://doi.org/10.1086/668678
Hirsh. (2015). Information services today : an introduction (Hirsh, Ed.). Rowman & Littlefield.
Hodge, & Spoor, N. (2012). Congratulations! You’ve landed an interview: What do hiring committees really want? New Library World, 113(3/4), 139–161. https://doi.org/10.1108/03074801211218534
Kouzes, & Posner, B. Z. (2017). The leadership challenge how to make extraordinary things happen in organizations (Sixth edition.). The Leadership Challenge, a Wiley brand.
Laohavichien, Fredendall, L. D., & Cantrell, R. S. (2009). The Effects of Transformational and Transactional Leadership on Quality Improvement. The Quality Management Journal, 16(2), 7–24. https://doi.org/10.1080/10686967.2009.11918223
LLAMA. (2016). Leadership and Management Competencies. Retrieved from http://www.ala.org/llama/leadership-and-management-competencies Document ID: 1c1ef45d-de79-a9f4-5565-33fd59b705ad
Riggs, D. (2001). The Crisis and Opportunities in Library Leadership. Journal of Library Administration, 32(3-4), 5–17. https://doi.org/10.1300/J111v32n03_02
Velasquez, D. L. (2013). Library management 101 : A practical guide. American Library Association.