Flow Chart 

For this project, I produced a flow chart to show the journey that customers experience when booking a hotel on a desktop computer.

Primary Objectives

• Define the high-level booking flow for your new website.

• Address all the issues highlighted in your customer journey map

• Lay the groundwork on which you’ll build your designs in upcoming projects

Tasks

1. Create a sketch of the user flow, with each screen or state represented by a box and each interaction represented by a circle. 

2. Sketch the user flow from the homepage to the payment screen, ensuring that the sketch contains enough detail and fills several sheets of paper.

3. Once you are satisfied with the sketch, recreate it in digital format using any tool of your choice, such as Sketch, Figma, or Draw.io.