Online Courses
How to Build Rapport Quickly (16 minutes)
With the rise of technology, people are having fewer face-to-face conversations. As a result, there are fewer opportunities to practice and build our social skills. But with numerous studies showing that having fewer social relationships negatively affects our health, relationship building isn't a skill we can afford to lose. In this course, adapted from the podcast How to Be Awesome at Your Job, best-selling author and customer service consultant John DiJulius shares expert tips for quickly building lasting emotional ties. John outlines the five essential characteristics of relationship building, emphasizing the role that authenticity, curiosity, and empathy play in forging genuine connections. He shares topics you can turn to quickly build rapport and find common ground. Plus, he goes over how to take cues from investigative reporters to ask questions that spark a lively discussion.
Building Business Relationships (1 hour, 19 minutes)
Have you been eyeing a promotion or new job? By learning how to form and leverage relationships with others in your professional orbit, you can propel your career to new heights. In this course, learn how to build four key types of relationships in your career: with your manager, with your team of coworkers, with other departments, and with executives. Instructor Simon T. Bailey takes a look at building authentic connections with others and creating your own personal board of directors to help you succeed. Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up when you don't click, develop executive presence, and cross train within a team to better serve the organization.
Skills to Build Stronger Working Relationships (36 minutes)
In the world of hybrid work, uncertainty, and constant change, people need healthy work relationships to feel supported and show up as their best selves, This course teaches essential skills to build and maintain more resilient relationships. Dr. Emily Anhalt teaches essential tools and skills, including: taking ownership of your part, strategies to build empathy, ways to create a more positive and safe working environment, ways to move from reactive to proactive, how to have healthy conflict, getting on the same team, expressing yourself more effectively, and breaking an emotional sweat every day.
Books
Winning with People: Discover the People Principles that Work for You Every Time
Author: John C Maxwell
Summary: The most important characteristic that is needed to be successful in any leadership position – whether it’s in business, church, or your community - is the ability to work with people. Relationships are at the heart of every positive human experience. John C.Maxwell, a master communicator and relational expert, makes learning about relationships accessible to everyone in Winning With People. Within this book, Maxwell has translated decades of experience into 25 People Principles that anyone can learn. In Winning With People, Maxwell divides these principles into sections based off different questions we must ask ourselves such as:
Readiness: Are we prepared for relationships?
Connection: Are we willing to focus on others?
Trust: Can we build mutual trust?
Investment: Are we willing to invest in others?
Synergy: Can we create a win-win relationship?
Each section contains guiding People Principles. Some are intuitive, such as The Lens Principle: Who We Are Determines How We See Others. Others may go against your instincts, such as The Confrontation Principle: Caring for People Should Precede Confronting People.
25 Ways to Win with People (International Edition): How to Make Others Feel Like a Million Buck
Author: John C Maxwell
Summary: Youve read John Maxwells best-selling Winning with People, and now youre ready for some specific action steps to build on the knowledge you gained. 25 Ways to Win With People has just what you need! This complementary companion to the full-sized book is ideal for a quick refresher course on interpersonal relationships. A small sampling of the twenty-five specific actions readers can take to build positive, healthy relationships includes:
Complimenting People in Front of Others
Creating a Memory and Visiting It Often
Encouraging the Dreams of Others
Relationships at Work: How to Authentically Network within Your Company
Author: Rachel B Simon
Summary: In Relationships at Work, executive Rachel B. Simon shares her proven approach to demystify the art of networking. As a frequent speaker and panelist, Rachel offers her unique perspective with simple, yet often overlooked, tips to organically build relationships across departments and chains of command. Packed with over 200 examples, she outlines practical, tactical guidance for planting and nurturing the seeds of a reciprocal network, and enjoying the blossoms of success. This book is for everyone who seeks broader and deeper relationships with their colleagues. It’s designed with a comprehensive list of strategies to form human connections and create a meaningful impact in the workplace. Readers will hold the power to improve the way they collaborate with coworkers, accomplish goals, and quite possibly change the trajectory of their careers.
It's All about Relationships!: New Ways to Make Them Healthy and Fulfilling, at Home and at Work
Author: Karen L Rancourt
Summary: IT'S ALL ABOUT RELATIONSHIPS! New Ways to Make Them Healthy and Fulfilling, at Home and at Work takes the uncertainty and thorniness out of relationships. No more being confused, or unsure about what to do, often doing something that makes a relationship even worse! This self-help book provides the skills needed to manage effectively all personal and professional relationships. It clearly explains how to replace the randomness and indecisiveness in interpersonal interactions with confidence, focus, and direction. By completing a simple instrument to assess the building blocks of relationships, it quickly becomes clear as to what is working in a given relationship and what is not working. A variety of easy-to-implement actions are presented to get desired outcomes in relationships -- that is, to build, maintain, strengthen, change, or end them.
Get Better: 15 Proven Practices to Build Effective Relationships at Work
Author: Todd Davis
Summary: From the business experts that brought you The 7 Habits of Highly Effective People. Strengthen relationships and improve communications skills: In Get Better: 15 Proven Practices to Build Effective Relationships at Work, Chief People Officer Todd Davis moves beyond the adage that an organization's greatest assets are its people. Instead, he argues that relationships drive professional and personal effectiveness—and, in the end, create a culture that can become an organization's competitive advantage. Improve your emotional intelligence and become the ideal team player: In an approachable, engaging style, using real-world stories, Davis uncovers the most common relationship pitfalls that hurt careers and negatively affect organizational results. From his experience observing, leading, and coaching others for more than thirty years, David identifies fifteen proven practices that anyone at any level of an organization can apply to be successful at work, improve business results, and truly master effective relationships. Readers will learn how to:
Behave their way to credibility
Think “we,” not “me”
Take stock of their emotional bank accounts
Examine their real motives
Do less talking and more active listening
Make it safe to tell the truth and have difficult conversations
Start with humility, and much more!
Please contact learning@nextcenturi.com with questions, suggestions or anything else related to the Manager Toolkit.