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Online Courses: Managing Underperformers
Online Courses: Managing Underperformers
Online Courses
How to Handle Poor Performers (49 minutes)
Patience with poor performance too often becomes permission to perform poorly. Effective leaders know they need to address the problem of poor performance in their company and on their team, but the skills needed to do so don’t come naturally to most of us. In this course, former corporate executive Ron Williams shows you a roadmap for tackling the tough conversations and hard decisions that come with responding to poor performers. Ron explains how to identify and respond to poor performance, as well as exactly how to do it. He covers strategies to recognize the difference between performance and potential and to take swifter, firmer action today with team members who are coming up short.
Performance Management: Improving Employee Performance (58 minutes)
A central goal of any manager is to help their employees produce good work, and enhance their ability to do this work over time. But while the concept of performance management isn't new, the methods used to accomplish it have changed. Today's managers must contend with a variety of different factors, including a shortage of skilled labor and boomers leaving the workforce as millennials enter it. In this course, join HR expert Don Phin as he shares strategies for creating a culture that encourages high performance as well as best practices for improving employee performance in the modern workplace. Don covers techniques for setting clear expectations, delegating tasks, and managing remote workers. He also explains how to get to the root of poor employee performance and coach both high-performing and low-performing employees.
The Managers Guide to Difficult Conversations (57 minutes)
While inevitable, difficult conversations can be one of the most challenging parts of a manager’s job. Avoiding these conversations can be costly for organizations, resulting in absenteeism, poor performance, turnover, and even litigation. In this course, instructor Marlene Chism walks you through how to minimize emotional upset and conduct challenging conversations to achieve the best outcome for all parties. Marlene outlines four signs that it’s time to have a conversation, and what to do if you’ve waited too long. Learn about how to set the right tone for a productive interaction that can result in an improved relationship, and discover a conversation blueprint that can help make conversations easier and help you stay in control.
Book Recommendations: Managing Underperformers
Book Recommendations: Managing Underperformers
Books
Author: Jim Loehr
Summary: This groundbreaking New York Times bestseller has helped hundreds of thousands of people at work and at home balance stress and recovery and sustain high performance despite crushing workloads and 24/7 demands on their time. We live in digital time. Our pace is rushed, rapid-fire, and relentless. Facing crushing workloads, we try to cram as much as possible into every day. We're wired up, but we're melting down. Time management is no longer a viable solution. As bestselling authors Jim Loehr and Tony Schwartz demonstrate in this groundbreaking book, managing energy, not time, is the key to enduring high performance as well as to health, happiness, and life balance. The Power of Full Engagement is a highly practical, scientifically based approach to managing your energy more skillfully both on and off the job by laying out the key training principles and provides a powerful, step-by-step program that will help you to:
Mobilize four key sources of energy
Balance energy expenditure with intermittent energy renewal
Expand capacity in the same systematic way that elite athletes do
Create highly specific, positive energy management rituals to make lasting changes
Human Performance Improvement 3rd Edition
Authors: William J. Rothwell, Carolyn K. Hohne, Stephen B. King
Summary: Organizations are under pressure to build and sustain competitive advantage with and through people. For that reason, managers continue to demand results from workers and look for as many ways as possible to increase productivity and decrease the costs of doing business. This book provides a thorough overview of the theory and practice of HPI, looking at the long-term action plan and specific interventions that can improve productivity and address performance problems. This new edition provides up-to-date references and sources, examines the manager’s role in HPI in more detail than previous editions, and explores how to build on human performance improvement strengths and opportunities. Written by a group of highly respected authors in the field, this book will show you how to discover and analyze performance gaps, plan for future improvements in human performance, and design and develop cost-effective interventions to close performance gaps. HPI is not a tool reserved exclusively for training and development practitioners, human resource specialists, or external consultants. Almost anyone can use it, including managers, supervisors, and even employees, making this book vital reading for anyone looking to improve human performance.
Coaching for Performance Improvement Kindle Edition
Author: Jeremy Francis
Summary: Managers, Team Leaders and Supervisors can face a number of challenges with their team members. These challenges fall into seven broad categories:
1. Achieving improvement in results.
2. Handling poor attitudes.
3. Achieving change.
4. Growing confidence and self-sufficiency in people.
5. Handling career development discussions.
6. Responding to queries or complaints relating to pay and conditions.
7. Resolving the employee’s personal problems which are negatively impacting their performance.
In each area of challenge the Manager, Team Leader or Supervisor needs to be able to analyse the issues concerned and meet with the individual to achieve an agreed outcome. This document contains a comprehensive Performance Improvement Needs Analysis which enables you to identify and prioritise the performance improvement needs of your team members. It also includes detailed Guidelines on how to:
Achieve Performance Improvement
Achieve Attitude Change
Get people to deliver change
Grow self-sufficiency in people
Address Career Development issues
Address rewards issues
Tackle people’s personal problems
Policies & Procedures: Managing Underperformers
Policies & Procedures: Managing Underperformers
Policies & Procedures
Leading & Managing Teams Topics
Leading & Managing Teams Topics
Managing Underperformers
Please contact learning@nextcenturi.com with questions, suggestions or anything else related to the Manager Toolkit.
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