The Conflict Management Skills for Leaders Reader

• • Author: Judith Stilz Ogden

  • Summary : Recognizing that managers in all areas of work often spend a significant amount of their time dealing with conflict, The Conflict Management Skills for Leaders Reader helps students develop the knowledge and skillsets they need to effectively resolve, prevent, and navigate every aspect of conflict. Opening chapters feature readings that explain why conflict management skills are essential for leaders and introduce readers to key concepts in managing conflict. Additional chapters address heuristics and biases, negotiation skills, mediation, the necessity of effective communication, and interpersonal conflict. Readers learn how to resolve workplace issues, design dispute resolution systems, and handle conflict in groups and teams. Closing chapters focus on gender issues in managing conflict and cross-cultural conflict. Throughout the anthology, introductions from the editor, activities, and discussion questions enrich the reading experience and inspire critical thought.

Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus 2nd Edition

• • Author: Michael Roberto

  • Summary : Make better decisions! Michael A. Roberto will help you achieve deeper consensus, get past groupthink and "yes men," and achieve superior results in every decision you make -- especially your most complex and highest-stakes decisions! Roberto's Why Great Leaders Don't Take Yes for an Answer, Second Edition gives you a powerful framework for promoting honest, constructive dissent and skepticism; test your assumptions; more thoroughly and fairly considering "best alternatives"; crisply coming to closure; and aligning your entire organization behind the decision you make. In this new edition, Roberto presents new cases from Google, Ford, and Intuit, and expands coverage to more deeply illuminate his decision-making approach. Offering both positive and negative examples, he presents a well rounded view of how to determine when 'yes' means 'yes', when it doesn't, and what to do when it doesn't. Throughout, Roberto demonstrates why "good process entails the astute management of the social, political and emotional aspects of decision making" -- in other words, why effective leaders are well served by carefully "deciding how to decide." You'll learn how to:

    • Test and probe what your team really believes, and get the truth and candor you really need

    • Encourage constructive objections -- and keep them constructive

    • Improve team management, mitigate risk, identify opportunities, and promote integrity

    • Build stronger commitment amongst the people who'll implement your decisions

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes Second Edition

• • Author: Susan S Raines

  • Summary : Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes provides current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. Great managers and leaders understand they must communicate effectively, lead diverse teams, provide effective feedback, meet customer expectations, attend to organizational culture, and proactively manage relationships with vendors and regulators. This text provides skill-building exercises to help you lead effective meetings, build strong teams, conduct performance appraisals that motivate team members, coach employees and other managers through difficult times, and craft a positive brand image for both your organization and your own career. The text is divided into three sections: Conflict Management & Collaboration basics, including assessments designed to rate your current skills and set goals for growth; Strategies for preventing conflicts inside your work teams and organizations, including tips for giving feedback, motivating team members, and creating positive organizational cultures; and Processes and skills for enhancing relationships with external stakeholders such as customers, vendors, and regulators. Thoroughly updated, this new edition incorporates a greater number of skill-building exercises, discussion questions, and goal-setting suggestions to allow for the active transition of these skills from the printed page into your daily work life.