Knowledge Base

Client Updates

June

• Week 26 

(June 26)

• • Proactive Compensation for Domestic Late Delivery

July

• Week 27 

(July 03)

• • New Process: Re-Open Return for Buyer who click BCB

  • Lazada Official Channels

• Week 28 

(July 12)

• • REMINDER: Email Channel Escalation

  • REMINDER: Case Creation

  • New LazCoins Ratio

• Week 29 

(July 17)

• • Choice LPG Switch to Platform Format 

  • BCB Buyer Education 

  • Supermarket Initiative: Scheduled Delivery - Phase 0 

  • Change in CR for Items for Offline Refund 

(July 19)

• • • LazCash Xspace Escalation 

    • BizRisk Error Code Revision 

(July 26)

• • • PDV to LazCash Compensation Migration new