Change in CR for items for Offline Refund
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Cascade Date: July 18, 2024
The below change of CR for items will be processed with Advance or offline Refund for PH. On Friday, new ticket check config in Refund Panda will be deployed and L1/L2 agents should be aligned with the new CR to use:
The only changes that will take effect on Friday, July 19, 2024 are the new CR that we will be using and the required case comment, the handling of our agents will not change e.g. scenarios when to issue advance refund, case tagging).
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