LazCash Xspace Escalation
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Cascade Date: July 22, 2024
Venture: ALL Ventures
LOB: CSC
Launch date: July 22, 2024
Effective July 22, 2024, all LazCash issues and concerns, including Order Mission, Tap & Win, Gamification & Great Battle, Compensation, etc., requiring assistance from LazCash Domain PICs will be handled through Xspace Child Case (SkillGroup: CSC_LazCash). PLEASE REMEMBER TO TRANSFER DIRECTLY TO THE PIC not the general LazCash skillgroup.
These are the affected contact reason/category:
● Promotions & Deals > LazCash > LazCash Earnings Concerns/Issues
● Promotions & Deals > LazCash > LazCash Redemption Concerns/Issues
● Promotions & Deals > LazCash > LazCash Refund Concerns/Issues
PLEASE REMEMBER TO TRANSFER DIRECTLY TO THE PIC not the general LazCash skillgroup
Refer to the warm tips on who's the PIC that this case need to be escalated to.
● Agent to choose Promotions & Deals > LazCash CR and choose appropriate CR4 based on buyer's concern
● The escalation only happen under these 3 CRs:
○ LazCash Earnings Concern/Issues
○ LazCash Redemption Concerns/Issues
○ LazCash Refund Concerns/Issue
● Once done with the probing, identify which domain does this LazCash issue fall under and choose the appropriate option
● Example:
○ Buyer unable to receive LazCash from the review they send (even though the there are LazCash issuance prompt previously) --> Choose 'Review' domain
○ Buyer unable to receive their LazCash compensation from their 'On-Time Guarantee' late delivery --> Choose 'Compensation' domain
● Refer to the warm tips on who's the PIC that this case need to be escalated too
● PLEASE REMEMBER TO TRANSFER DIRECTLY TO THE PIC not the general LazCash skillgroup
● Example: LazCash Compensation related will need to be transferred to 'Nghi Nguyen'
Agent to search the PIC name and escalate the Child Case to the specific PIC
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