Voucher/Promotion redemption 

at checkout issue

• Add to Cart & Checkout>Promotion Information at Checkout>Partner Promotions Redemption Issue (e.g. Bank)

• Add to Cart & Checkout Promotion>Information at Checkout>Cashback Redemption Issue

• Add to Cart & Checkout Promotion>Information at Checkout>Free Shipping Redemption Issue

• Add to Cart & Checkout Promotion>Information at Checkout>Other Promotions Redemption Issue

VC02

Maximum voucher collection limit reached. Use existing voucers or try again later

We understand that you are not able to collect the voucher. As per checking, your request is unsuccesful due to maximum voucher collection limit reached. Please try to use the existing voucher or try again later.

Your understanding is greatly appreciated.

CR01

Voucher is not available due to unusual behavior detected

We understand that you are not able to collect the voucher. As per checking, your request is unsuccesful from unusual behavior. Please try to checkout again without any vouchers or promotions applied. 

Please note that Lazada may restrict accesses in accounts that are found in to be violation with our Terms and Conditions. Activities that are not permitted in our platform include, but are not limited to, the following: 

- Voucher/Promotion abuse 

- Inconsistencies with the billing/shipping address 

- Payment Issues 

- Reseller activity 

- Breach of an obligation under the Customer Contract

OC02

Your order is currently unsuccessful. Please select products from another merchant or retry without applying the voucher.

We understand that you are unable to place the order. Please try ordering similar items from different seller, or try to remove any vouchers applied.

Below is the guide on how you can search for similar item within Lazada platform:

1. Click on the 'Scan' button on the Home page at the left hand corner

2. Click on the 'Camera' button to take a picture of an item. Alternatively, you can click on the 'Gallery' button to search for an item using an image from your phone.

3. You will the result for similar item available in the platform

OC04

Selected voucher cannot be used as phone number is required. Please bind your number in Profile>Settings>Account Information to retry

We understand that you are not able to collect the voucher. As per checking, your request is unsuccesful due to the voucher applied in your order required phone number as part of the redemption requirement. Please proceed to bind your phone number in order to use the voucher and proceed with the checkout

You may follow the guide below on how to bind phone number:

1. Open your Lazada app

2. Go to 'Account'

3. Click on 'Setting' icon at the upper right corner of the page

4. Click 'Account Information'

5. Click 'Add mobile' and proceed to add your phone number