REMINDER:Â
Case Creation
REMINDER:Â
Case Creation
Cascade Date: July 12, 2024
1. Please refrain from using the Create & Resolve Case button as this automatically resolve the case without sending an outbound email.
a. Always select the "Submit"
b. Send outbound email to the buyer
2. For CHAT channels, please always attach the CHAT conversation when sending your outbound email documentation. Make sure that the "Chat Record" is checked.