Chi, N.W. (2025). Emotion regulation in death work. In J.M. Diefendorff, K.R Niven, R.J. Erickson, & N.W. Chi (Eds.). Handbook of Emotion Regulation at Work. Edward Elgar Publishing (Book Chapter)
Erickson, R.J., Diefendorff, J.M., Niven, K.R., & Chi, N.W. (2025). Emotion regulation at work. In J.M. Diefendorff, K.R Niven, R.J. Erickson, & N.W. Chi (Eds.). Handbook of Emotion Regulation at Work. Edward Elgar Publishing (Book Chapter).
Sayre, G. M., *Chi, N. W., & Grandey, A. A. (accepted). Surface acting loss spirals: Getting unstuck with recovery activities. Journal of Organizational Behavior【SSCI; 國科會管理一學門推薦第一級期刊】【2023 impact factor = 6.2; 10/113 in Psychology, Applied】(*corresponding author)
Chi, N. W., Achyldurdyyeva, M., Lin, C. Y., & Kao, N. Y. (2024). An emotional journey to speaking up: Understanding when and how employee daily emotions relate to promotive and prohibitive voice. European Journal of Work and Organizational Psychology, 33(4), 517-534 【SSCI; 國科會管理一學門推薦期刊】【2023 impact factor = 4.0; 19/113 in Psychology】
Tu, M. H., & *Chi, N. W. (2024). How and when abusive supervision leads to recovery activities: The recovery paradox and the conservation of resources perspectives. Journal of Organizational Behavior, 45(4), 558-575【SSCI; 國科會管理一學門推薦第一級期刊】【2022 impact factor = 6.8; 10/83 in Psychology, Applied】(*corresponding author; the authors shared the first authorship).
Chi, N. W., Tu, M. H., & Wu, I. H. (2023). Why and when proactive helping does not lead to future help: The roles of psychological need satisfaction and interpersonal competence. Journal of Vocational Behavior, 140, 103824【SSCI; 國科會管理一學門推薦第一級期刊】【2021 impact factor = 12.08; 3/83 in Psychology, Applied】(Media Coverage: Click Here)
Wang, I. A., Chen, P. C., & Chi, N. W. (2023). Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage: Critical roles of service recovery behaviors. Journal of Business Research, 154, 113273 【SSCI; 國科會管理一學門推薦期刊】【2021 impact factor = 10.97; 17/154 in Business】
Achyldurdyyeva, M., Chi, N. W. & Chen, P. C. (2021). Exploring the boundary conditions and the mechanisms linking coworker negative emotional expressions to employee prohibitive voice and interpersonal deviance. Human Performance, 34, 368-384【SSCI; 國科會管理一學門推薦期刊】 (2021 impact factor = 2.97; 42/83 in Psychology, Applied)
Chen, P. C., & Chi, N. W. (2022). Service-oriented human resource practices and customer outcomes: The service-profit chain perspective . Personnel Review, 51, 1427-1448.【SSCI】【2020 impact factor = 3.43; 9/30 in Industrial Relations & Labor】
Chi, N. W., Liao, H. H., & Chien, W. L. (2021). Having a Creative Day: A Daily Dairy Study on the Interplay Between Daily Active Moods and Physical Work Environment on Daily Creativity. Journal of Creative Behavior, 55(3), 752-768【SSCI】【2021 impact factor = 3.23; 18/61 in Psychology, Educational】
Sayre, G. M., Grandey, A. A., & Chi, N. W. (2020). From Cheery to "Cheers"? Regulating Emotions at Work and Alcohol Consumption After Work. Journal of Applied Psychology, 105, 597-618 【SSCI; 國科會管理一學門推薦第一級期刊】【FT Top 50 Journals】【2020 impact factor = 7.43; 7/83 in Psychology, Applied】
Liu, X. Y., Chi, N. W., & Gremler, D. D. (2019). Emotion cycles in services: Emotional contagion and emotional labor effects. Journal of Service Research, 22, 285-300【SSCI; 科技部管理二學門推薦期刊】【2020 impact factor = 10.67; 8/153 in Business】
Chi, N. W., & Grandey, A. A. (2019). Emotional labor predicts service performance depending on activation and inhibition regulatory fit. Journal of Management, 45, 673-700【SSCI; 科技部管理一學門推薦第一級期刊】. 【FT Top 50 Journals】【2020 impact factor = 11.79; 3/83 in Psychology, Applied】
Chi, N. W. & Chen, P. C. (2019). Relationship matters: How relational factors moderate the effects of emotional labor on long-term customer outcomes. Journal of Business Research, 95, 277-291 【SSCI; 科技部管理一學門推薦期刊】【2020 impact factor = 7.55; 28/153 in Business】
Chi, N. W., & Wang, Y. A. (2018). The relationship between newcomers' emotional labor and service performance: The moderating roles of service training and mentoring functions. International Journal of Human Resource Management, 29, 2729-2757 【SSCI; 科技部管理一學門推薦期刊】
Chi, N. W., Yang, J., & Lin, C. Y. (2018). Service workers' chain reactions to daily customer mistreatment: Behavioral linkage, mechanisms, and boundary conditions. Journal of Occupational Health Psychology, 23, 58-70 【SSCI】
Chi, N. W., Chen, Y. C., Huang, T. C., & Chen, S. F. (2018). Trickle down effects of positive and negative supervisor behaviors on service performance: The roles of employee emotional labor and perceived supervisor power. Human Performance, 31, 55-75 【SSCI; 科技部管理一學門推薦期刊】
Chi, N. W., Chang, H. T., & Huang, H. L. (2015). Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? A self-control perspective. Organizational Behavior and Human Decision Processes, 131, 1-15. 【SSCI; 科技部管理一學門推薦第一級期刊】
Chi, N. W., & Ho, T. R. (2014). Understanding when leader negative emotional expression enhances follower performance: The moderating roles of follower personality traits and perceived leader power. Human Relations, 67, 1051-1072. 【SSCI; 科技部管理一學門推薦第一級期刊】
Grandey, A. A., Chi, N. W., & Diamond, J. (2013). Show Me the Money! Do Financial Rewards for Performance Enhance or Undermine the Satisfaction from Emotional Labor? Personnel Psychology, 66, 569-612 . 【SSCI; 科技部管理一學門推薦第一級期刊】
Chi, N. W., Grandey, A. A., Diamond, J. & Krimmel, K. R. (2011). Want a Tip? Service Performance as a Function of Emotion Regulation and Extraversion. Journal of Applied Psychology, 96(6), 1337-1346. 【SSCI; 科技部管理一學門推薦第一級期刊】
Lin, Y. R., & *Chi, N. W. (in press). A longitudinal investigation of the relationship between weekly group affective tone and next-week team creativity via temporal team regulatory focus: The moderating role of person-group fit. Group & Organization Management【SSCI; 國科會管理一學門推薦期刊】【2023 impact factor = 4.00; 19/113 in Psychology, Applied】(*corresponding author).
Chi, N. W., & Lam, L. W. (2022). Is negative group affective tone always bad for team creativity? Team trait learning goal orientation as the boundary condition. Group & Organization Management, 47, 72-108【SSCI; 國科會管理一學門推薦期刊】【2021 impact factor = 4.29; 29/83 in Psychology, Applied】
Chi, N. W., & Tsai, W. C. (2021). How demography faultlines and impression management behaviors influence group affective tone. Small Group Research, 52(6), 676-707. 【SSCI; 國科會管理一學門推薦期刊】【2021 impact factor = 2.50; 52/83 in Psychology, Applied】
Chi, N. W. (2021). The Dual Pathway Model of Group Affective Tone onTeam Creativity: The Role of Team Task Complexity and Supportive Context. In Peng, K. Z. & Wu C. H. (Eds., pp. 237-262). Emotion and Proactivity at Work: Prospects and Dialogues. Bristol, UK: Bristol University Press. 【專書章節】
Chi, N. W. (2019). Is support always good? Exploring whether supervisory support enhances or attenuates the beneficial effect of positive group affective tone on team and individual creativity. Research on Emotion in Organizations, 15, 133-157. 【專書章節】
Chi, N. W., & Huang, J. C. (2014). Mechanisms Linking Transformational Leadership and Team Performance: The Mediating Roles of Team Goal Orientation and Group Affective Tone. Group & Organization Management, 39, 300-325. 【SSCI; 科技部管理一學門推薦期刊】
Chi, N. W., Tsai, W. C., & Tseng, S. M. (2013). Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone. Work & Stress, 27, 298-319 . (SSCI)
Tsai, W. C., Chi, N. W., Grandey, A. A., & Fung, S. C. (2012). Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions. Journal of Organizational Behavior, 33(5), 638-656. 【SSCI; 科技部管理一學門推薦第一級期刊】
Chi, N. W., Chung, Y. Y., & Tsai, W. C. (2011). How Do Happy Leaders Enhance Team Success? The Mediating Roles of Transformational Leadership, Group Affective Tone, and Team Processes. Journal of Applied Social Psychology, 41(6), 1421-1454. 【SSCI; 科技部管理一學門推薦期刊】
Chi, N. W., Huang, Y. M., & Lin, S. C. (2009). A Double-Edged Sword? Exploring the Curvilinear Relationship between Organizational Tenure Diversity and Team Innovation: The Moderating Role of Team-Oriented HR Practices. Group & Organization Management, 34, 698-726 【SSCI; 科技部管理一學門推薦期刊】
Wang, J. Y., Chi, N. W. (corresponding author), Lam, L. W., & Lu, L. C. (accepted). When less fit employees do less harm and perform better? It all depends on performance-reward contingency and job sacrifice. European Management Journal【SSCI; 國科會管理一學門推薦期刊】【2024 impact factor = 7.5; 32/407 in Management, Q1】
Lin, S. H., Woodall, J. P., Mitchell, M. S., Chi, N. W., & Johnson, R. E. (accepted). The gendered nature of leader behaviors: navigating stereotype threat from conservation of resources and gender role perspectives. Journal of Applied Psychology 【SSCI; 科技部管理一學門推薦第一級期刊】【FT Top 50 Journals】【2023 impact factor = 9.4; 3/113 in Psychology, Applied】
Chi, N. W., Lin, C. Y., Bruning, P. F., & Hung, Y. (2024). Forced to be a good citizen: Exploring the bright- and dark-side effects of daily compulsory citizenship behaviors on subsequent proactive helping and interpersonal deviance. Journal of Occupational and Organizational Psychology, 97(2), 647-671 【SSCI; 科技部管理一學門推薦第一級期刊】(2022 impact factor = 6.20; 13/83 in Psychology, Applied).
Lee, H. W., Chi, N. W., Kim, Y. J., Lee, H., Lin, S. H., & Johnson, R. E. (2024). Leaders’ responses to receipt of proactive helping: Integrating theories of approach-avoidance and challenge-hindrance. Human Relations, 77(4), 560-590【SSCI; 科技部管理一學門推薦第一級期刊】 【FT Top 50 Journals】(2021 impact factor = 5.67; 6/111 in Social Sciences, Interdisciplinary) https://doi.org/10.1177/00187267221137991
Lin, C. Y., & Chi, N. W. (corresponding author)(2022). Understanding why and when compulsory citizenship behaviors lead to subsequent destructive voice and citizenship behaviors: The retributive justice and impression management perspectives . Human Performance, 34, 368-384【SSCI; 科技部管理一學門推薦期刊】 (2021 impact factor = 2.97; 42/83 in Psychology, Applied)
Chi, N. W., Fang, L. C., Shen. C. T., & Fan, S. L. (2020). Detrimental effects of newcomer person-job misfit on actual turnover and performance: The buffering role of multidimensional person-environment fit. Applied Psychology: An International Review, 69, 1361-1395【SSCI; 科技部管理一學門推薦期刊】【2020 impact factor = 3.71; 27/83 in Psychology, Applied】
Wu, I. H., & Chi, N. W. (corresponding author)(2020).The journey to leave: Understanding the roles of perceived ease of movement, proactive personality, and person-organization fit in overqualified employees’ job searching process. Journal of Organizational Behavior, 41, 851-870【SSCI; 科技部管理一學門第一級推薦期刊】【2020 impact factor = 8.17; 6/83 in Psychology, Applied】
Kao, K. Y., Chi, N. W., Thomas, C. L., Lee, H. T., & Wang, Y. F. (2020). Linking ICT availability demands to burnout and work-family conflict: The roles of workplace telepressure and dispositional self-regulation. The Journal of Psychology: Interdisciplinary and Applied, 154, 325-345【SSCI】【2020 impact factor = 2.92; 45/140 in Psychology, MULTIDISCIPLINARY 】
Shih, S. I., Chi, N. W., Wu, C.C., & Wang, S. Y. (2020). When dark meets blue: The relations between dark triad personality and depression symptoms. Current Psychology【SSCI】【2020 impact factor = 4.30; 22/140 in Psychology, MULTIDISCIPLINARY 】
Chen, S. L., Shih, C. T., & Chi, N. W. (2018). A multilevel job demands–resources model of work engagement: Antecedents, consequences, and boundary conditions. Human Performance, 31, 282-304 【SSCI; 科技部管理一學門推薦期刊】
Chi, N. W., & Pan, S. Y. (2012). A Multilevel Investigation of Missing Links Between Transformational Leadership and Task Performance: The Mediating Roles of Perceived Person-Job fit and Person-Organization Fit. Journal of Business and Psychology, 27, 43-56. (SSCI)
Tsai, W. C., Chi, N. W., Huang, T. C., & Hsu, A. J. (2011). The effects of applicant resume contents on recruiters` hiring recommendations: The mediating roles of recruiter fit perceptions. Applied Psychology: An International Review, 60(2), 231-254. 【SSCI; 科技部管理一學門推薦期刊】
Liaw, Y. J., & Chi, N. W*., & Chuang, A. C. (2010). Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support. Journal of Business and Psychology, 25, 477-492 (2010 SSCI impact factor = 0.95)
Chang, H. T., Chi, N. W*., & Chuang, A. C. (2010). Exploring The moderating roles of perceived person-job fit and person-organization fit on the relationship between training investment and knowledge workers' turnover intentions. Applied Psychology: An International Review, 59, 566-593 【SSCI; 科技部管理一學門推薦期刊】
Hung, T. K., Chi, N. W*., & Lu, W. L. (2009). Exploring the relationship between perceived coworker loafing and counterproductive work behaviors: The mediating role of revenge motive. Journal of Business and Psychology, 24, 257-270 (2009 SSCI impact factor = 0.44)
Chi, N. W., & Han, T. S. (2008). Exploring the linkages between formal ownership and psychological ownership for the organization: The mediating role of organizational justice. Journal of Occupational and Organizational Psychology, 81, 691-711 【SSCI; 科技部管理一學門推薦第一級期刊】
Chang, H. T., Chi, N. W*., & Miao, M. C. (2007). Testing the relationship between three-component organizational/occupational commitment and organizational/occupational turnover intention using a non-recursive model. Journal of Vocational Behavior, 70, 352-368 【SSCI; 科技部管理一學門推薦第一級期刊】
Chi, N. W., & Lin, C. Y. Y. (2011). Beyond the high-performance paradigm: Exploring the curvilinear relationship between HPWS and organizational performance. British Journal of Industrial Relations, 49, 486-514 【SSCI; 科技部管理一學門推薦期刊】
Chi, N. W., Wu, C. Y. A., & Lin, C. Y. Y. (2008). Does training facilitate SME’s performance? International Journal of Human Resource Management, 19, 1962-1975 【SSCI; 科技部管理一學門推薦期刊】.
Chang, H. T., & Chi, N. W. (2007). Human resource manager role consistency with HR performance indicator: The moderating effect of interpersonal trust in Taiwan. International Journal of Human Resource Management, 18, 665-683 【SSCI; 科技部管理一學門推薦期刊】