If you have questions, or are experiencing problems with your office, lab, or classroom computer, please contact the ITS Helpdesk (859-238-5575; helpdesk@centre.edu). The Helpdesk can also assist you with connecting mobile devices to the wireless network and accessing college licensed software.  Check out our knowledgebase for documentation and instructions on the supported software and systems at Centre.   

A computer setup (laptop, keyboard, and mouse) will be provided for you. As new employees are hired, ITS will reach out to the individual faculty member or department supervisor to discuss what’s available.  For questions, please contact the ITS helpdesk. 

In order to connect to the wireless network, every Centre employee must enter their username and password before being given access to our protected local area network.  Authorized Centre users should not use the Centre Public WIFI, as access to campus resources is extremely limited.  We recommend all users register their mobile devices and computers with Eduroam as their primary WIFI network.

• Registering your device on campus

• WIFI: Eduroam Wireless Access

• Centre Public Wifi – CentrePublicWifi is a wireless network designed as convenience-only Internet access for guests on campus. Bandwidth is limited and campus employees and students should use the Eduroam wireless network.

If you are unable to access key services, check your network and make sure you are on the eduroam network.

CentreNet is the campus portal that provides you the best links to College systems, event information, registration, grades and much more! CentreNet and other Centre supported systems use QuickLaunch Single sign-on (SSO) to authenticate.  QuickLaunch Single sign-on is a session and user authentication service that permits a user to use one set of login credentials. To view all of the features in CentreNet, login with your Centre username and password in the top-right corner.

• LaunchPad – the launchpad in CentreNet provides quick access to Centre supported software, resources and links.

• My Services – Once you are logged in to CentreNet, you will notice the My Services tab.  There maybe two options for you, depending on your role.

  • Faculty tab – all faculty and some staff members will have the faculty tab.  The information on this tab features academic related functions such as viewing class list, entering grades, etc. 

  • Staff tab – every new hire has a staff tab. The information on this tab features HR functions such as job information, payroll, car registration, etc.

At Centre, you will be required to change your password every 180 days.  You will not be allowed to use a previous password (within the last year) and your new password will require a combination of special characters, letters and numbers.  Your Centre College password must only be used for Centre College.  Using this password elsewhere puts our system at risk if the password is compromised on another system.  Access to systems and applications is primarily done through the QuickLaunch Single Sign On (SSO) system.  

ITS also applies Multifactor Authentication (MFA) for specific applications and roles.  Users can validate their access using either security questions, a code set to a secondary email or via a text message.

• Setting your password for the first time

• Changing your working password

• Resetting your password

• Printing to your office Printer (PC Users)

• Printing to your office Printer (Mac Users)
  
  

View additional information about printing on campus.

Centre College ITS has been upgrading the phone system. Find links to the device training guides for the phone models used on campus.

• Office phone – Setting up your voicemail
  
  

View additional information on campus phones.

Centre provides a secure email and file dropping service called Lockbox.  This will allow you to send confidential or sensitive information via encrypted email or send and receive secure files to individuals outside of the college.

To access Lockbox:

1. Log into CentreNet

2. From the LaunchPad < click the Lockbox icon

View the Lockbox page for instructions on how to send secure emails and files.

Microsoft Office 365 is the supported software program on campus.  While you have an active Centre College email account, Office 365 is available free of charge on up to 5 personal devices, including Android, Windows, Apple OS X, and iOS.

• Installing Office on your personal device

Microsoft Outlook

Microsoft Outlook is the supported email program for campus faculty and staff.

• • Accessing email from off-campus – You can access your email by clicking the email button located on the CentreNet launchPad.

  • Email set-up on your mobile device (Android and iOS) 

  • Scheduling a meeting with others in Outlook

  • Delaying an Outlook email message, Mac Users

  • Delaying an Outlook email message, PC users

Microsoft OneDrive
Centre provides you with 5TB of storage space in OneDrive.  OneDrive can be accessed from any computer, on or off campus, that has an internet connection.  ITS recommends that you use the cloud-based storage of OneDrive as your primary storage and document sharing option.  You can access OneDrive files by clicking the Office 365 button located on the CentreNet launchpad.

View the Microsoft Office 365 page for additional links to documentation and videos.

Microsoft Teams is the supported software program for virtual meetings and collaboration.  Microsoft Teams is part of Office365.  Microsoft Teams has a desktop and online version and it allows you to connect with your colleagues virtually, while offering additional features such as recording, sharing a screen, chatting, and collaborating on a document.

• Getting Started with Microsoft Teams & FAQ’s

• Teams vs. Zoom comparison chart

• Inviting external participants to your meeting

View the Teams page for additional links to documentation and videos.

Moodle is our learning management system/course management system.  To login to Moodle click the Moodle button located on the CentreNet launchpad.

If you need assistance with Moodle, check out the Moodle Knowledgebase which has useful guides, resources, tutorials, answers, and documentation for many of the common Moodle questions.

For non-academic spaces, sites, and collaboration, Centre uses Moodle Spaces.

Qualtrics is the campus-wide survey platform which allows campus programs, departments, and individuals to create, distribute and analyze survey results.  Whether you want to collect data for research, design a test/quiz, or for experimental design with your students, Qualtrics will work for you.

• Logging into Qualtrics

View the Qualtrics page for additional links to documentation and videos.

Alfresco is Centre’s document management system that is used by faculty advisors and various campus departments for accessing academic related content.  You can login to Alfresco by clicking the Alfresco button located on the CentreNet launchpad.