Privacy Policy

At Feifan International (Feifan) we value the  privacy of our customers. This Privacy, Data and Cookie Policy statement contains the types of information that is collected and recorded by Feifan and how we use it.

Consent

By using our website, you hereby consent to our Privacy, Data & Cookie Policy and agree to its terms.

How we acquire data

Student information is given to us by parents/guardians or educational agencies that are instructed by the parents/guardians of each student.

Information we hold includes, but is not limited to:

• Full names or parents/guardians & students

• Home Address

• Contact Details

• School Address

• Contact Details

• Medical Information

• Passport Information

• Image of Student ID (photo page of passport)

Host Family information is supplied to us by host family themselves during the online application. Information we hold, includes but it not limited to:

• Full Names of all Household Members

• Full Names of all Regular Household Guests

• Home Address

• Contact Details

• Medical Information (if a medical request is submitted by social services)

• Enhanced DBS Information

• Proof of ID as Required for Enhanced DBS Application

• Photos of Family Members

• Photos of the Homestay Property

Sharing your data

Students data is shared with schools and potential host families only, except in the event of a safeguarding risk or medical emergency where it may be shared with local services such as medical or social care.

Host Family data is sent to prospective students’ parents/agents where the student is expected to stay with the host family.

Feifan does not share any data with any 3rd party, without permission and no data is ever sold.

Storing your data

Our office is completely paperless. Any physical documents that arrive are scanned into our network storage and the originals are shredded immediately.

Any original documents that need to be returned to their owner are sent on the day of receipt. If the post collection has been missed, then they are securely stored until the next working day.

All scanned documents are stored in our dedicated servers.

Any other information not stored in the form of a document image eg. information given during online application, is stored in our database.

All hardware is owned, built, maintained and managed by Feifan.

Retention period of information

For students, our retention period is the length of time a student is under our guardianship plus 7 (seven) years from leaving as all records are integrated within our accounts information.

For host families, all supplied information is stored on our network. If the host family are no longer hosting, their information is removed from public view and only visible to the data protection handler.

The host family information is also integrated in the same way as students and therefore needs to be held for a minimum of 7 (seven) years.

After 7 (seven) years of inactivity, the data held for students and host families is automatically deleted.

Privacy Notice

Your rights - The GDPR includes the following rights for individuals:

• the right to be informed: Feifan is committed to fair processing of information, this is through our privacy notice on how your data will be kept and stored.

• the right of access: At any time, anyone may request the data that we store and how it is processed. Information will be shared without delay and within one month. This can be extended if agreed by both parties and the request(s) are complex or numerous.

• the right to rectification: If there are any inaccuracies in the information we are given, we shall let all parties’ privy to the information know of the mistake and update them accordingly.

• the right to erasure: Once a contract has ended with Feifan, students and host families have the ‘right to be forgotten’, and all data will be deleted in accordance with the above policy. This means that we would erase all their data from our records, after 7 (seven) years of inactivity. Once a student becomes 16, (sixteen) they have the ‘right to be forgotten’ and can request this themselves.

• the right to restrict processing: If data appears to be inaccurate, it will not be processed until verified. If processing the data becomes unlawful, processing will be restricted but not erased.

• the right to data portability: Feifan does not fall under this category and data is not used commercially.

• the right to object: Feifan may use data internally for marketing purposes, both text and photos. Everyone has the right to object to their information being used in this way. Simply let us know by emailing info@feifaninternational.com. 

• the right not to be subject to automated decision-making including profiling: This does not apply as no decision is made electronically and all data is handled by someone from Feifan.

There are no charges to store or have access to your data.

How we use your information

We use the information we collect in various ways, including to:

• Deal with your enquiries, requests, or complaints

• Send you communications which you have requested to receive from us

• Process your application for guardianship if you are a parent

• Carry out our obligations under any contracts entered into between you and us, or to meet our legal obligations to regulators, government, and/or law enforcement bodies

• Provide, operate, and maintain & improve our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Contact you by email

• Find and prevent fraud

Log Files

Feifan follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Feifan International uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information. Using this site means you agree to our use of cookies.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Infringement

Feifan has a duty to protect your data. If you believe there has been a breach of data protection, we suggest you first contact our Data Protection Officer; Ms Sophia Sun by calling +44-7940227545. If you are unsatisfied with the outcome of our internal investigation please contact the Information Commisioner's Office (ICO) +44-3031231113.