Excel EMS will not tolerate any form of violence or aggression, including verbal abuse against its staff, visitors, or patients.
In order to deal with the problem effectively, it is vital that all incidents are reported and formally recorded, Any resulting action taken by Excel EMS will vary according to individual circumstances. This may range from immediate removal and arrest of offenders by the Police, to the issuing of informal or formal warnings, or in extreme cases may include the exclusion from treatment other than immediate emergency care,Â
Excel EMS recognises that training of staff is fundamental to the effective operation of this policy, and that employees will be required to attend appropriate training relative to the degree of risk faced within their working environment.
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