During potential conflict situations people can show various warning and danger signs.
We should be aware of these signs and be able to recognise them when entering into situations that are at risk of escalating into confrontational or violent acts.
The table below is set into two columns:
Warning signs indicate when a person is getting angry and they feel the need to verbally make their presence felt. When you are able to recognise these signs it would be a perfect time to use the Communication Models we discuss later to try and deescalate the situation and prevent the on set of DANGER SIGNS.
Danger signs occur naturally when the body reacts to the possibility of physical violence. When you recognise these signs the best option may be to withdraw from the situation and seek assistance from the police, security or your colleagues. As a last resort the police can always be contacted on 999