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When dealing with conflict you need also to be aware that conflict can be perceived as a cycle. In many cases the initial stage involves emotions been triggered by some event. This causes tension which escalates over a short period of time. Both sides then conflict, and assess and judge the other sides power, goals and objectives this is called the crisis phase (Remember Betaris concept). The recovery phase is when an outcome is either resolved or a compromise is reached but be aware a person may be waiting for the opportunity to restart conflict .....RE-ESCALATION.
Key Points
Key Points
- Conflict does not go with the job, it never has
- Get out of the situation if you feel you are not in control
- You MUST report all incidents of verbal or physical abuse.
- You may do this by: If appropriate ring 999, Inform your shift leader/coordinator//manager, Incident reporting, Document all incidents involving conflict
Never put yourself at risk
Never put yourself at risk
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