Tackling violence against staff and professionals working in the Excel EMS was a key area for our workforce safety
This manual has been designed based on the National syllabus for Conflict Resolution Training in the NHS, The syllabus is designed to meet the needs of staff that have direct contact with patients and the public. There are minimum requirements established by the NHS Security Management Service (NHS SMS); which was launched on the 1st April 2004 with a remit encompassing policy & operational responsibility for management of security in the NHS for trusts to enable them to comply with the Secretary of State Directions to provide Conflict Resolution Training (CRT) and refresher training to all frontline staff. Excel EMS will adopt these principles.