Conflict Cycle

It is important to be able to understand ourselves and our emotions in order for us to deal with conflict. Dealing with conflict badly and not appreciating the differences between us all can lead us into the conflict cycle:

This demonstrates a cycle of behaviour that if not interrupted can escalate out of control. If your attitude towards another person is hostile then this will be displayed in your behaviour.

This in turn will affect the attitude of the individual you are dealing with which in turn will affect their behaviour. It is your responsibility to recognise this cycle and break it. This must be done before you can use the communication models that you will look at next.