National Syllabus for Conflict Resolution Training

To recognise different aspects of conflict that staff and professionals may encounter and to understand and be aware of different methods of resolving such conflicts:.

The course will cover:

1. Verbal & Non-verbal communication skills
2. Recognising warning signs
3. Cultural Awareness
4. De-escalation techniques

By the end of the training the learners will be able to:

1. Describe common causes of conflict
2. Describe two forms of communication
3. Give examples of communication breakdown
4. Explain three examples of communication models that can assist in conflict resolution
5. Describe patterns of behaviours they may encounter during different interactions
6. Explain the difference between warning and danger signs
7. Give examples of impact factors
8. Describe the use of distance when dealing with conflict
9. Explain the use of ‘reasonable force’ as it applies to conflict resolution
10. Describe different methods for dealing with possible conflict situations

Reference: Conflict Resolution Training, Implementing the National Syllabus (2004)