Make sure to always secure a screenshot of any technical issue for reference.
How to Clean Cache your AC
On your AC main window, click Menu
Click on System Setting
Scroll down and then click on Clean button
Select Yes
Wait the Cleaning process to finish
Once completed the AC will initialize reboot
Re-login your AC account
How to Manually Upload the Lesson Material
Go to your MyPage
Click My Booking Schedules and click the class/name of the student
Click the link on the Backup Textbook
A new web browser tab will open where you can download the Lesson Material as a PDF file
Save the downloaded file to your local folder ( Changing the file name is optional )
Go to the saved location > drag and drop the file to your AC whiteboard/material area
The student can't hear me / I can't hear the student
Please ask the student to re-enter the classroom.
Please re-plug your headset
Please ask the student to re-plug their headset or to check their audio device.
You may contact CC via the chatbox to check on student's end.
You may ask to use another device.
The student can't see the lesson material. / Teacher can't see the lesson material
Please ask the student to re-enter the classroom.
Please re-enter the classroom.
Please clean cache your AC.
Please download the lesson material and drag the "PDF FILE" on the AC whiteboard/classroom. If the student still can't see it, you may screenshot the images or the lesson and paste it on the chat box to proceed with the lesson.
What to do if you got kicked out of AC in the middle of the class
Re-enter the class right away.
If you’re not able to re-enter the class, try to identify what exact AC issue you are encountering.
a. Not responding or crashing - re-launch your AC
b. Class is no longer listed in the course list – for this kind of issue, you may use the backup classroom to re-enter the class.
c. Disconnected from the server - if there's an "X" mark on the network signal strength indicator, please refresh your connection and re-launch your AC.
How to use Back Up Classroom
On your AC main window, click "Backup" on the upper right corner.
To display upcoming lesson, click "Get lessons" button.
*Take note that your lesson will only show on your backup classroom within 1 hour of your current time.