Quality Metrics

1. Customer Satisfaction:

Deraya is being developed for usage by individuals. Each course will be tested through a survey that will ask to rate the courses on a scale of 1 to 10 for each criteria. The scores will then be calculated to determine a total average score. Customer satisfaction must be greater than or equal to 8 out of 10 for each criteria with no individual score lower than a 7. Deraya will then solicit feedback from customers on areas for improvement.

• Customer Satisfaction Criteria: learning objective from the course materials, clarity of the course content, place and equipment, website functionality.

2. Partner Companies’ Satisfaction:

Not only is it crucial to assess the student satisfaction rate but to also gauge the value added to partner companies. This will be achieved by quantifying a few metrics. Firstly, partner companies will be called upon to evaluate the course delivery. Following completion of said courses, partner companies will also assess the impact on employee performance. Finally, an overall value assessment will be undertaken with partner companies every quarter. Reports for the above metrics will be generated and circulated, resulting in any required improvements on the courses. Metrics will follow a standard index of 10 for uniformity with the remaining reports.

3. On-time Completion and Planned Hours vs Actual Time Spent:

The difference between the planned and actual hours indicates the progress of the project user. Therefore, planned hours are calculated based on the work hours allocated for the task assigned to the user and actual hours spent is calculated based on the user's timesheets and timers. Also, the difference must be lower than 2 weeks as acceptable criteria.