Solution

Agent L1 can provide information that Time Phoria products are safe for all skin types including sensitive skin.

Recommended Script

"Hi Phorian, almost all Time Phoria products are safe for all skin types. However, product usage can be adjusted based on your current skin condition. Thank you."

1. 2 .1 Product Recommendations According to

Solution

Agent L1 can recommend products according to the age of the user.

Recommended Script

"Hi , Time Phoria products are suitable for ages starting at 17 years old . You can check out the product directly. Thank you."

1. 2 .2 Regarding why it is recommended for a certain age

Solution

Agent L1 can answer questions about why it is recommended for a certain age.

Recommended Script

"Hi Sis, we apologize for the inconvenience. Because the ingredients in each product vary and are specially formulated, they are recommended for users aged 17 years and over. Thank you."

Solution

Agent L1 can inform that the product's expiry date is 3 years from the date of manufacture.

Agent L1 can inform that the storage period is in accordance with the information on the packaging.

Recommended Script

"Hi , the expiration date is 3 years from the date of manufacture. The shelf life after opening varies for each product, as can be found on the packaging. Thank you."

"Hi, the expiry date is 3 years from production. Meanwhile, the storage period after opening varies for each product, which can be seen on the packaging. Thank You."

Solution

Agent L1 can provide information about the types of ingredients contained in Time Phoria products . 

Recommended Script

Ingredients - General

"Hi, we'd like to inform you that our product range is vegan and free from animal testing. Thank you."

"Hi, we'd like to inform you that the ingredients in our product range are vegan and have been cruelty-free tested, meaning they have not been tested on animals. Thank you."

Ingredients - Percentage

"Thank you for your question. We apologize, but we cannot share detailed ingredient percentages for our products. However, we can assure you that all our products meet the highest quality and safety standards, and each ingredient is carefully researched to ensure its intended use and benefits for our users."

"Thank you for your question. Sorry, we are unable to share the detailed percentages of our product ingredients. However, we can assure you that all of our products meet the highest quality and safety standards, and each ingredient is selected with proper research to be used by our users according to their benefits and needs."

Solution

Agent L1 can provide information if the buyer asks about changing the packaging on a Time Phoria product .

Recommended Script

"Hi, Time Phoria is changing its packaging to make it more hygienic and easier to use. The packaging changes are being done gradually, so there's a chance you might still receive the product in the old packaging. If you make a purchase at our store, you can be sure the product is authentic."

Hi, Time Phoria got new looks (the packaging) to make it more hygienic and easier to use. The packaging of the products are changes carried out in stages. However, likely, you will still get the product with the old packaging. If you make a transaction at our store, then the product is confirmed to be original. 

Solution

Agent L1 can inform the order of use.

Agent L1 can provide information on how to use it according to the product knowledge for each product.

Recommended Script

Order of makeup application:

• Cleansing the face

• Using moisturizer

• Using sunscreen

• First

• Foundation atau BB cream

• Concealer

• Light powder

• Departure

• Eyeshadow

• mask

• Blush on dan highlighter

• Lipstick

• Setting spray

Solution

L1 agents can provide information or education to buyers if they ask about product storage. 

Recommended Script

"Hi Sis, regarding how to store and prevent oxidation of Time Phoria products, we recommend the following:

1. Make sure to close tightly after use.

2. Always store at room temperature

3. Avoid storing serum in the bathroom

4. Avoid direct exposure to sunlight

For additional information, make sure to use the opened product no longer than the time specified on the product label, Sis."

"Hello, to avoid oxidation on the product, please make sure it's properly store. We recommend to:

1. Make sure to tightly close the lid after use.

2. Always store at room temperature.

3. Avoid storing serums in the bathroom.

4. Avoid direct sunlight exposure. 

As additional information, also ensure to use opened products within the specified timeframe indicated on the product label. Thank you."

Solution

Agent L1 can provide shade recommendation information according to the product in question.

Recommended Script

Stellar Dust Lip Stain

"Hi Sis, for shade recommendations, I'll inform you that the hot selling ones are Calyptra, Luxia, Nerose, Quanta, and Enigma.

You can also choose according to your skin tone, okay?

• Light Skintone : Solaris, Luxia, Cherrion, Pulse, Nova, Gemini, Lynn, Mauvion, Berrion, Entropia

• Medium Skintone : Solaris, Quanta, Enigma, Futura, Lynn, Mauvion, Aureon, Ares, Eros, Terra

• All Skintone : Calyptra, Electra, Nerose, Rubion, Axion

• Tan Skintone: Aureon, Eros

However, it can be adjusted to suit your wishes. Thank you."

Nebula Velvet Lip Cream

"Hi Sis, for shade recommendations, I'll inform you that the hot selling ones are Cordelia, Elara, Allura, Ursa, and Equinox.

You can also choose according to your skin tone, okay?

• Light Skintone : Cordelia, Elara, Milky Way, Helion, Bellatrix, Lunabelle, Lunaris, Pyxis, Leo

• Fair Skintone : Cordelia, Elara, Milky Way, Pyxis, Leo, Cosmic Coral

• Medium Skintone : Aurora, Allura, Ursa, Milky Way, Helion, Lunaris, Pyxis , Leo

• Tan Skintone : Allura, Polaris, Ursa, Helion, Bellatrix, Pyxis, Leo

• All Skintone : Equinox, Estelle, Pyxis, Leo

However, it can be adjusted to suit your wishes. Thank you."

Eternal Lip Matte

"Hi Sis, for shade recommendations, I'll inform you that the Hot Selling ones are Ritual, Charm, Arcane, Hex, and Oracle.

You can also choose according to your skin tone, okay?

• Light Skintone : Hocus, Charm dan Love Spell

• Medium Skintone : Trick, Hocus, Arcane, Sun N Moon, Love Spell dan Oracle 

• Tan Skintone : Oracle and Twilight 

• All Skintone : Ritual, Hex, Illusion  dan Pocus

However, it can be adjusted to suit your wishes. Thank you."

Lunara Frost 3D Lip Gloss 

"Hi Sis, for shade recommendations, you can choose according to your skin tone, OK?

• Light Skintone: Mirelle, Celesta 

• Medium Skintone: Selmira, Mauvilia, Odyssey, Prisma , Iris, Athena

• Tan Skintone: Mauvilia, Coralia, Maven, Dunara

• All Skintone :  Artemis, Fiora, Veyra, Avaris

However, it can be adjusted to suit your wishes. Thank you."

Solution

L1 agents can provide the following information if buyers inquire about pricing with the LS or FS codes. The price will be set higher or lower depending on platform regulations. This can help educate them about purchasing other, lower-priced variants.

Recommended Script

"Hi, price differences between variants may occur because certain variants are participating in a platform program. To get the best price, be sure to choose the variant with the lowest price. I hope this helps. Thank you."