• Shopee 

Open the Shopee application > Click on the desired product > Then add the desired product to the Cart and check out with other products > Use Shopee Voucher or Shopee Coins (if any) > Then select Checkout > Select the desired Payment Method > Then click Create Order > Make payment immediately before exceeding the specified time limit > Payment Successful

• TikTok 

Open the TikTok application > Visit the official store account of the desired product > After finding the desired store, click the "Shop" icon in the form of a bag image > Then search for the desired product > Click add to cart to make a transaction > Select the desired payment method > Then click Create Order to get the virtual account code provided by the TikTok application > Make payment immediately before exceeding the specified time limit > Payment Successful

• Lazada 

Open the Lazada application > Search for the product you currently want > Click Buy > Use a voucher to get a discount (if any) > Make sure the Name, Phone Number, and Shipping Address data are correct > Click Pay > Select the desired payment method > Make payment immediately before exceeding the specified time limit > Payment Successful

Important

Glad2Glow does not have a beauty clinic but works together with several offline stores. 

Solution

L1 agents can provide information about available offline stores.

Recommended Scripts

Regional PH & SG : Hi dear, currently we are only available on Shopee and Tiktok Shop. 

Regional MY : Hi dear, Glad2Glow is available at Watsons & Guardian. You can visit the nearest outlet to get Glad2Glow products or make purchases online through the available platforms. Glad2Glow cushion is not available yet at our physical stores.

Solution

Agent L1 can be used if a buyer asks about what payment methods are available, why the COD payment method does not apply to the desired product.

Recommended Scripts

• Bank Transfer Method 

Hi, for payments using bank transfer, you can use any kind of bank you currently have. If you have already checked out the product that you want, usually a virtual account number will appear that you can use to make payments via mobile banking or ATM.

• COD Payment Method

Hi, currently, our store offers Cash on Delivery (COD) as a payment method. If COD is not available during the ordering process, it's likely due to the destination location not meeting the COD criteria set by the shipping provider. In such cases, you can choose from other available payment methods. Thank you!

• COD payment method - Pre-Order 

Hi, the product you want is currently  available only on the Pre-Order system therefore the COD payment method is not currently available and if you are willing to participate in the Pre-Order then please use another payment method, yes.

• COD Payment Method - Rejected

Hi, currently COD payment method is not available in our shop. Therefore you can use another payment method there.