IMPORTANT
Agent L1 provides resolutions that suit the buyer's specific issue.
L1 agents can request information to assist with the Resend process (re-sending missing items) or the Refund process (Manual Refund).
If the information is complete, escalate to L2
Recommended Script
"Because the order status is complete, we will assist you with the manual transfer process for the refund. Please help by filling in one of the following data:"
Account Number :
Recipient Name :
Bank Name :
Recommended Script
We apologize for the inconvenience. Please fill in the following data completely so that we can assist you in sending the product.
Recipient's name :
Phone number :
Complete Address : (House number, Street, Barangay, City, Postal Code)
Please fill in the address form completely according to the form above.