1. Shopee
   Open the Shopee application > Click on the desired product > Then add the desired product to the Cart and checkout with other products > Use Shopee Voucher or Shopee Coins (if any) > Then select Checkout > Select the desired Payment Method > Then click Create Order > Make payment immediately before exceeding the specified time limit > Payment Successful

2. TikTok
   Open the TikTok application > Visit the official store account of the desired product > After finding the desired store, click the "Shop" icon in the form of a bag image > Then search for the desired product > Click add to cart to make a transaction > select the desired payment method > Then click Create Order to get the virtual account code provided by the TikTok application > Immediately make the payment before exceeding the specified time limit > Payment Successful

3. Lazada
   Open the Lazada application > Search for the product you currently want > Click Buy > Use a voucher to get a discount (if any) > Make sure the Name, Phone Number, and Shipping Address data are correct > Click Pay > Select the desired payment method > Make the payment immediately before exceeding the specified time limit > Payment Successful

Solution

L1 agents can provide information about available offline stores.

Script Recommendations

Regional PH: 

"Hi, dear. We are currently available to purchase online through Shopee, Lazada, and Tiktok. Thank you!"

Solution

L1 agents can use it if a buyer asks what payment methods are available, why the COD payment method does not apply to the desired product.

Script Recommendations

• Bank Transfer Method 

"For payments using bank transfer, you can use any kind of bank you currently have. If you have already checked out the product that you want, usually a virtual account number will appear that you can use to make payments via mobile banking or ATM."

• COD Payment Method

"Currently, our store offers Cash on Delivery (COD) as a payment method. If COD is not available during the ordering process, it's likely due to the destination location not meeting the COD criteria set by the shipping provider. In such cases, you can choose from other available payment methods. Thank you!"

• COD payment method - Pre-Order

"The product you want is currently  available only on the Pre-Order system, therefore COD payment method is not currently available and if you are willing to participate in the Pre-Order then please use another payment method."

• COD Payment Method - Rejected

"Currently COD payment method is not available in our shop. Therefore you can use another payment method there."