Explanation 

The Food and Drug Supervisory Agency ( FDA) is an assessment number for a product that is permitted to be distributed based on the benefits, safety and quality of the product and has an important role in ensuring that the product has been tested and has safe content for use.

Solution

Agent L1 can inform you that all Time Phoria products have been licensed by FDA.

Recommended Scripts

"Hi, sis. Don't worry. All Time Phoria products already have FDA permits. You can directly scan the barcode or visit the official FDA page by entering the number on the product packaging. Thank you."

How to Check FDA Number

Visit the FDA Verification website > Then select Cosmetic Industry > Select All > Type Time Phoria in the search bar > After that a list of all Time Phoria products will appear > Please search for the desired product name.

Explanation

Lab Test Results are internal information that cannot be shared to external parties. However, with FDA approved, it can be concluded that the products produced have been tested and are safe to use. 

Solution 

If a buyer asks about the results of a Lab Test on a particular product, L1 can use the script below according to the buyer's question. 

Recommended Scripts 

"Regarding your request, we are unable to provide these details due to limited information we can provide. But don't worry, our products have been approved by FDA which can be checked on product packaging. Stay safe. "

Solution 

If you have any questions about whether our products are cruelty free (not tested on animals).

Recommended Scripts 

"Hi Sis, all Time Phoria products are cruelty-free, meaning they are not tested on animals. The formulas used are carefully crafted, prioritizing quality, safety, and responsibility. 

Time Phoria remains steadfast in its commitment. Because Phorians deserve the best products for their skin. Thank you."