Solution

Agent L1 can educate users that it is not an official Time Phoria account and make purchases at the Official Store.

Recommended Script

"Hi Sis. Don't worry, regarding the message you received claiming to be from Time Phoria, we'd like to inform you that it's not official from us. You can purchase through our Official Ecommerce Store to ensure authenticity. Thank you."

Solution

L1 agents can educate you not to provide personal information if someone contacts you claiming to be Time Phoria if it is not from the official account on the Official Store.

Recommended Script

"Hi, we apologize for the inconvenience. Regarding messages or phone calls claiming to be from Time Phoria, we would like to inform you that these are not official messages from us. Time Phoria only provides consultations or issues through the platform's Live Chat and ensures you never provide personal information to anyone else. We recommend that you contact the platform for further assistance. Thank you."