8.1 TP - Manual Transfer Time Phoria- PH
8.1 TP - Manual Transfer Time Phoria- PH
Important!
Agent L1 provides the recommended script below if there are buyers who want to make manual payments for Time Phoria products
For customer returning product manually (outside the system), L1 agents can provide account numbers after case is reviewed and approved by L2.
Request a screenshot or screen capture of proof of transfer from the buyer.
Enter it into the Escalation Spreadsheet once proof of transfer is received from customer and escalate to L2 accordingly.
Recommended Script
Manual Payment
Philippines
"Hi, don't worry. Regarding (based on issue), you can make a manual payment to Union Bank - PH FIMEDIA NETWORK TRADE CORP - 0032 0000 4410.
Make sure to include the order number in the notes when making the transfer. Thank you."
Manual Differences Payment
Philippines
"Hi, don't worry. Regarding (based on issue), so there is a difference in product prices (XXX) & (XXX) of PHP. xxx,- (According to the catalogue price today). You can make payments manually to the Union Bank - PH FIMEDIA NETWORK TRADE CORP - 0032 0000 4410.
Make sure to include the order number in the notes when making the transfer. Thank you."