Projects
Chosen projects which I've delivered with various training companies,
For IBM, Infosys, Infor, Motorola, ABB, Twinings, Mars, Unilever, Heineken, IKEA, Alcon, Roche, Pandora, Fresenius Kabi, Electrolux, Amway, Netia, Randstad, Arcelor Mittal, Alexander Mann Solutions.
Becoming Partners for business
The development process dedicated to the customer service department. The role of CS employees grew to KAM (Key Account Managers) for international markets. Project goals:
- increase in self-confidence of employees
- increase of competences: intercultural communication, effective business presentations, ability to establish long-term relationships with the client, representation of the company and its interests
Cooperation with India
Training goals for the Polish part of the IT team:
- Understanding the impact of intercultural differences
- Coping with difficult emotions in this cooperation
- Developing adequate solutions that increase effectiveness
Cross-culture customer service
Training goals for employees of the SSC accounting department:
- Building a pro-customer attitude that takes into account intercultural differences
- Developing the methods of documents enforcement depending on the client's country of origin
Knowledge-sharing for remote teams: Poland, China, Mexico, India
The aim of the conference was to:
- better get to know each other
- exchange of good practices, inspiration
- understand cultural influences on business
Cooperation in Polish-Indian team
- better getting to know each other
- getting acquainted with potentially disturbing areas
- working out common rules for cooperation:
- the course of meetings
- coping with conflicts - escalations
- the decision-making process
- analysis of communication styles of each team member
Induction training
One of the companies (SSC) decided to equip all employees with basic skills of intercultural communication!
Intercultural negotiations
Intercultural negotiations - training in building an adequate relationship with a business partner to be able to assertively pursue your goals in an international environment.
Transition (BPO)
The project aimed at increasing the efficiency of process oftransitions from Switzerland and Italy to Poland
Objectives:
- awareness of intercultural differences
- analysis of the change process
- adequacy of communication
- preparation for knowledge - capturing
- preparation for knowlede - sharing on return