govDelivery/Newsletters

About govDelivery

The govDelivery platform helps government organizations achieve their missions by connecting them with the people they serve. It's the only cloud-based platform designed exclusively for the public sector.

govDelivery is available for free to VDH offices and LHDs.

Request a Newsletter in govDelivery

1. Complete Required Training

Anyone who needs administrator access to manage newsletters must complete the required trainings..
1. - VDH govDelivery Standard Operating Procedures & Best Practices (PDF, VPN Access Required)
  - Developing a Communications Campaign (TRAIN 1107571 Course)
  - Content Planning and Development (TRAIN 1107460 Course)
  - govDelivery 101 Recording (Recorded Training)

2. Office Director to Complete Newsletter Request Form

To request newsletter, an office director should complete the director approval form.
- They will need to provide:
  - Names and emails of those needing Topic Administrator access to an existing newsletter
    - Each newsletter must have a Topic Administrator and a Backup Topic Administrator
Office directors or authorized approver/managers are responsible for
- Ensuring new topic admins complete required trainings (see required trainings listed above).
- Notifying COMO if there is any change in the administrator or backup administrator’s role or if they no longer work as an agency representative.

3. Complete Newsletter Request Form

Next the newsletter request form needs to be completed.
- This will start the process of your newsletter to be setup in govDelivery, including customizations.

4️. Newsletter Setup

Once steps 1-3 are completed, Katie will follow up with you to get things started.
- You will also work with creative to setup your newsletter template.

Request a Topic Admin for an Existing Newsletter

An office director or authorized approver/manager complete the director approval form.
Office directors or authorized approver/managers are responsible for:
- Ensuring new topic admins complete required trainings (see required trainings listed above).
- Notifying COMO if there is any change in the administrator or backup administrator’s role or if they no longer work as an agency representative.

Newsletter Resources

Quick Guides

govDelivery Resources

govDelivery Standard Operating Procedures & Best Practices

Resources in Action

Strategic Communications in Action - see how VDH updated its Healthcare Providers Newsletter to increase readership!

Terminology

Subscribers are individual lists of people who have specifically chosen to receive information about that issue. Subscribers may sign up for multiple newsletters that interest them. They may customize and manage their subscription profile in order to receive exactly the types of information they desire, and they may cancel their subscriptions at any time.

Topics are individual lists of people who have specifically chosen to receive information about a particular issue. For VDH, an example of a topic would be the Hub Report.

Topics can be listed, unlisted, or restricted.

Listed: This means it will be visible to any user via the Quick Subscribe page (landing page where people can sign up for a newsletter). These will be visible for public sign-up. This is an example of a quick subscribe page.
Unlisted: This means it will be visible only to administrators logged into govDelivery. The link to the Quick Subscribe page will not be available publicly, but it can be sent to people to sign up.
Restricted: This means it will not be visible to anyone on public pages, and subscribe links are not active. Typically, restricted topics are used for internal communications.

Bulletins are the format and template that govDelivery uses to send out an issue of an email newsletter. VDH staff create bulletins (newsletters) and send them to a specific topic.

Topic Administrators are the users responsible for day-to-day maintenance of a newsletter/topic/content in govDelivery. Primary tasks for administrators include writing and sending newsletters to subscribers. Additional tasks are analyzing and reporting metrics.

Backup Topic Administrators are an agency representative who serves as a backup to the topic administrator as needed.

Support

If you need assistance with govDelivery, there are a few ways to get help.

govDelivery Support

Click the Support button in the upper right corner on any page in govDelivery, and it will take you to resource articles related to the page you're on.

Still need help?

Contact Katie Stephens