Support After Access to Connect Care is Provisioned

Our CMIO Prescriber Experience Training Team is here to support you on your Connect Care journey.

By completing your basic training, you should be comfortable with the system and able to: 

• Navigate through the interface 

• Complete routine tasks like documentation, ordering, and reviewing patient information 

• Know where to find help or how to escalate issues when needed 

You won’t be expected to know everything right away, but you’ll have a good foundation to build on. As you gain experience, your proficiency will grow—especially with workflows specific to your role. 

Next Steps:

1. After you have access to the live system, Production (PRD), we strongly suggest you register for General Personalization session and Dragon Medical One (DMO). By completing these modules, you will optimize your workflow and improve efficiency by tailoring Epic to your specific clinical needs—such as customizing order sets, preference lists, and documentation tools—so you can work faster and more effectively. Taking this extra step will help you feel more confident and prepared for real-world use. 

2. A pilot project is underway offering additional 1:1 support to the following specialties: Oncology, Pediatrics and some Rural areas.

   • • Support emails will be sent to all new prescribers in these areas at 30, 90. and 180 days after access to Connect Care was granted.

     • Please watch out for follow-up emails that include helpful support and resources to guide you through your Epic learning journey. These may contain Tip Sheets, Quick Start Guides, 1:1 supports, Thrive/Optimization training sessions, and other resources designed to make you comfortable and efficient in our electronic medical records. 

     • Be sure to check your AHS inbox and keep these resources handy as you progress. 

We encourage you to take advantage of the following support options: 

• If not already completed, please register for one of our General Personalization training sessions by navigating to My Learning Link.  

• Access self-help resources at your convenience:

• Under Courses & Registration, search: 

• CMIO General > Register for Epic – CMIO General Personalization ILT 

• List: Resources for Clinicians 

• Discover Connect Quality, resources, training, reporting tools, and documentation required for you to meet College of Physicians and Surgeons of Alberta (CPSA) physician practice improvement program (PPIP) requirements: Connect Care Manual - Connect Quality. 

Our goal is to ensure you feel fully supported and equipped to get the most out of Connect Care—for both patient care and your day-to-day workflow. 

Please do not hesitate to reach out and let us know what type of support would be most helpful for you at this stage. 

CMIO Prescriber Experience Team