Common Training Issues and Suggested Solutions

No access to Training Environments(ACE or PLY)

Unable to access MyApps https://myapps.ahs.ca remotely

Never used remote access?
- check your AHS email for an email from remoteaccess@ahs.ca for directions on how to activate your remote access/RSA token
  - If still can't access or need assistance setting up, call the Helpdesk at 1-877- 311-4300, option #1
Contact Medical Affairs if you have not had remote access requested

Can log in https://myapps.ahs.ca but training environment not launching

Download the latest version of Citrix Citrix Workspace App for Windows, Mac and Chrome - Citrix -
Call the Helpdesk at 1-877- 311-4300, option #1 if having difficulties

No Zoom link for virtual Instructor led training

check your email inbox for an email from help.cmio@ahs.ca for Zoom link
check your AHS outlook calendar for link to Zoom session (if AHS listed as your preferred email)
email help.cmio@ahs.ca

MyLearningLink issues

EUPA registration - says 'Roles not Met'

Issue with specialty Connect Care role assignment
- Physician - contact your Medical Affairs recruiter or general email (see contacts below)

EUPA not showing as complete in MyLearningLink

To check whether a EUPA moved to "Pass", log out of MLL, refresh the browser and log back in. Click on the "Completed" tab under "Learning Home"; the completion date will display beside the course name.
If completed but not showing as complete: email help.cmio@ahs.ca with details - an attestation form will be sent to you to complete.

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