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Connect Care Training Support
Connect Care Training Support
Urgent Issues:
Urgent Issues:
Telephone support for AHS IT issues such as passwords, remote user access, urgent issues 1-877-311-4300 (available 24/7)
Non-urgent Issues
Non-urgent Issues
Connect Care issues: help.connect-care.ca (submit a ticket online)
Connect Care Manual: gathers tips, guides, resources and norms for prescribers who use the Connect Care clinical information system (CIS). The Manual is developed by clinicians for clinicians, with no claim that the information provided is institutionally endorsed. http://manual.connect-care.ca
Common Training Issues and Suggested Solutions
Common Training Issues and Suggested Solutions
No access to Training Environments(ACE or PLY)
Call the Helpdesk at 1-877- 311-4300, option #1
Unable to access MyApps https://myapps.ahs.ca remotely
Never used remote access?
check your AHS email for an email from remoteaccess@ahs.ca for directions on how to activate your remote access/RSA token
If still can't access or need assistance setting up, call the Helpdesk at 1-877- 311-4300, option #1
Contact Medical Affairs if you have not had remote access requested
Can log in https://myapps.ahs.ca but training environment not launching
Download the latest version of Citrix Citrix Workspace App for Windows, Mac and Chrome - Citrix -
Call the Helpdesk at 1-877- 311-4300, option #1 if having difficulties
No Zoom link for virtual Instructor led training
check your email inbox for an email from help.cmio@ahs.ca for Zoom link
check your AHS outlook calendar for link to Zoom session(if AHS listed as your preferred email)
email help.cmio@ahs.ca
MyLearningLink issues
EUPA registration - says 'Roles not Met'
Issue with specialty Connect Care role assignment
Physician - contact your Medical Affairs recruiter or general email(see contacts below)
NP - contact prov.NPservices@ahs.ca
EUPA not showing as complete in MyLearningLink
To check whether a EUPA moved to "Pass", log out of MLL, refresh the browser and log back in. Click on the "Completed" tab under "Learning Home"; the completion date will display beside the course name.
If completed but not showing as complete: email help.cmio@ahs.ca with details - an attestation form will be sent to you to complete.
Medical Affairs
Medical Affairs
Provincial Medical Affairs
Provincial Medical Affairs
Provincial Medical Affairs (PMA): PMA.Requests@albertahealthservices.ca
Zonal Medical Affairs
Zonal Medical Affairs
North Zone, Edmonton Zone, Calgary Zone, Central Zone, South Zone
Zonal Medical Affairs: Privileging@albertahealthservices.ca
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