Remote Access

ACCESSING CONNECT CARE FROM YOUR OWN COMPUTER

Connect Care is located on secure servers within the AHS network. The same rigorous security structures used to secure access to the patient care version of Connect Care are applied to the training version.

To access these servers, you will have to be provided with Remote User Network Access (RUNA). This access allows individuals to authenticate the AHS network from their own computer located outside of an AHS facility.

This access is sometimes referred to as RSA, RUNA, SecurID, or Remote Access, these terms are interchangeable and all relate to the ability to access Connect Care, and related applications, when located outside of AHS.

How remote access works

Remote access is how AHS ensures that only authorized users can access Connect Care. This is done by requiring you to provide a unique code number when logging in. This code comes from an application installed on your smartphone. Because the code is unique to each person and is constantly changing it helps ensure that only authorized people can access Connect Care.

The code generated from the smartphone application is based on

• a Token provided by AHS which is loaded once into the app and a

• unique PIN defined by you which is entered into the phone application

Outlined below is information on how to

1. install the remote access app on your smartphone

2. load the Token provided by AHS in to the smartphone app

3. create the PIN that you will use with the smartphone app

INSTALL THE SMARTPHONE APP

The smartphone app you require is called RSA SecurID.

To install this app open your smartphone and navigate to the Google Play store or the Apple App Store and search for "RSA SecurID". Alternatively you can email the appropriate link below to yourself, open the email on your smartphone, and click on the link.

• Android – Google Play Store Link

• iPhone – App Store Link

LOAD THE TOKEN INTO THE APP

Your unique token will be sent to your personal email address by the AHS remote access team. This email will include instructions for installing the token. The instructions and steps are relatively complex and the information below is intended to provide a clearer summary of the steps that you have to take.

What you need:

• Smartphone

• SecurID app installed on your smartphone

• Configuration email from remoteaccess@ahs.ca that includes your token plus installation instructions.

Steps to install the Token

• Ensure the SecurID app is installed on your smartphone

• Forward the email to an address that you can access from the mail app on the phone. Webmail applications such as gmail may not open the token correctly.

• Click the appropriate Token link in the email (there is one link for android and one for iPhone)

• This should open the Token in the SecurID app

• Note that certain email clients on iPhone will not recognize the link, try using the built-in mail app.

Alternative steps

• Open the email on your smartphone (or forward it to an address that you can access from the mail application on your smartphone)

• Click the SDTID file that is attached to the email

• On iPhone click the Share icon (icon looks like a square with an up arrow)

• Select the SecurID application as what you want to share this attachment with

• You should see a “Token imported successfully” Message.

CREATE YOUR PIN

Your token will be protected by a PIN, it will not work unless you enter the correct PIN. Your PIN is stored on AHS servers and will not change if you delete the app, get a new phone, etc.

What you need:

• Desktop computer

• Configuration email from remoteaccess@ahs.ca

• Smartphone with Token installed

Steps to create a PIN

Open the RSA SecurID App on your phone.

• • • Enter the temporary PIN "0000" on the app.

    • After entering the temporary PIN an 8 digit passcode will appear

On your desktop computer navigate to https://token.albertahealthservices.ca

• • • Click proceed or accept to any certificate or security errors.

    • Enter the username that is provided in the email from the remote access team

    • Enter 8 digit passcode that appears on the smartphone app.

    • Enter a new PIN that you will remember

      • The PIN must be at least 4 digits

      • the PIN must not begin with a zero

      • memorize your new PIN.

    • Click Submit.

      • You will be asked to re-enter the PIN to confirm. Click Submit.

On your phone, return to the main screen of the RSA Token App. Do this by pressing the back button or PIN button.

• • Enter the PIN that you just created. This will calculate a new eight digit passcode.

  • Wait for the code to change. This code is generated based on the PIN you entered and is your passcode

  • Enter the new 8-digit passcode into the token website to complete setting up your PIN.

  • This step can occasionally show an error. Please verify your token works with the final steps below.

USING YOUR SECURID REMOTE ACCESS

What you need

• smartphone with the SecurID application loaded with the AHS Token

• PIN created using the steps above

• AHS username and password

• desktop computer

Generate a passcode on your smartphone

• Open the SecurID App on your smartphone.

  • Enter your PIN

  • The app will generate an eight-digit passcode, this passcode changes every 60 seconds

• Navigate to the Connect Care portal

  • On your desktop computer navigate to https://myapps.albertahealthservices.ca

  • Login using your AHS username, AHS password

  • the eight-digit passcode from your SecurID app

SECURID INFORMATION

• Alberta Health policy is to automatically de-activate any remote account after 6 months of inactivity and to automatically delete any remote account after 12 months of inactivity.

• For any application that requires login with an RSA token/FOB you will be locked out after three incorrect attempts.  If you are not able to login after the first attempt, wait for the code on the token to change before trying again, each passcode can only be used once.

SUPPORT

• If you require assistance in setting up your remote access please contact the Service Desk at 1-877-311-4300.