Embedded Files
Connect Care has been developed to be device and operating system agnostic. Your ability to access Conenct Care should not be limited by the type of computer or where you are accessing the system from. The ability to access Connect Care from any device is made possible by using Citrix virtual computers.
However there are some known complications when using a computer running MacOS to access Connect Care. These include:
default language settings and
incompatability of the latest version of Citrix with older versions of MacOS.
The information below should be helpful in resolving these issues.
LANGUAGE
LANGUAGE
Before logging in to Connect Care on your personal MacOS device please follow the steps below to update the language settings on your computer.
Not following these steps can result in the inability to login to Connect Care.
Issue:
Issue:
Citrix only understands US English and our Macs are typically configured to speak Canadian English. When typing a character there is a mismatch between US and Canadian English, for example getting "€" instead of "?"
Solution:
Solution:
Add US English as a language that your computer speaks.
Click Apple (top left of screen)
Open system preferences
Select Language and Region
Select Keyboard Preferences
Put a checkmark for Show Input menu
Click +
on the left scroll down to select US English
close system preferences window
You should now have a flag in the toolbar (top right near clock) that allows you to change the language that your computer "speaks'
Sign out of Epic and log back in
MacOS and Citrix
MacOS and Citrix
Install Citrix
Make sure the version of citrix appropriate for your version of MacOS is installed by going to https://www.citrix.com/downloads/workspace-app/mac/
M1 or M2 Chip?
If you have a newer mac with the Apple Silicon CPU (M1 or M2) please use this link to install Citrix https://www.citrix.com/downloads/workspace-app/mac/workspace-app-tp-for-mac1.html
Is your MacOS 10.15 or earlier?
The latest version of Citrix will not work with older MacOS but it is possible to use the older version of Citrix that is compatible with your OS.
To confirm what version you are on click the apple in the top left corner of your screen and click “About this Mac”
Make note of the Version number at appears. Using that number google “Citrix workspace MacOS <the number from above>”. Install this version of Citrix
Account
Once the app is installed you may get a screen asking to enter username/account (see below). Do not enter anything here,
Click cancel and close the app by clicking the ❌
Myapps
To launch Connect Care (ACE, PLY, or PRD) navigate to https://myapps.albertahealthservices.ca
Login using your AHS username and password
Enter the 8 digit number that appears in your SecureID app (after you have entered and submitted your 4-6 digit pin)
Click on the Connect Care app to auto-launch
The Citrix application sits in the background on your computer and will launch automatically when you click on one of the Connect Care application icons
Safari
Once logged in to myapps and click on the appropriate ACE or PLY it is possible that nothing will happen as safari will likely not auto launch the application.
Go to the download thing in the browser and double click the most recent .ica file to launch the app
Note - .ica files expire after ~60 seconds and will not work after that, so might have to reclick on the ACE or PLY icon
Connect Care does not autolaunch
This is typically due to the OS not knowing to open the downloaded .ica file with the newly installed Citrix application.
To tell your computer to use Citrix:
go to the downloads folder of your computer
sort by Date Modified to find the most recently downloaded .ica file
right click on the file name
select Citrix Workspace
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