Questions and Answers

Questions and Answers for Roadside Assistance

 1. Q: What is roadside assistance?

   - A: Roadside assistance is a service that motorists use when their vehicles break down or they encounter issues while on the road. Services may include towing, battery jump-starts, tire changes, fuel delivery, and lockout assistance.

 2. Q: What services are typically included in roadside assistance?

   - A: Common services include towing, tire changes, jump-starts, lockout assistance, fuel delivery, and minor on-site repairs.

 3. Q: How do I request roadside assistance?

   - A: To request roadside assistance, you can call the service provider’s hotline, use a mobile app, or send a request through their website.

 4. Q: Is roadside assistance available 24/7?

   - A: Many roadside assistance providers offer 24/7 services, BS and I will in the future convert its operational hours to 24 hours as business needs increase.

5. Q: How much does roadside assistance cost?

    A: Costs vary based on the status of membership, BS and I Network membership application fee is $10,000.0 JM Dollars, which covers processing and additional services as stated in the terms and conditions. Monthly fees are $1500.00 Additional members to existing plans vary.

 6. Q: What if I’m not a member of a roadside assistance program?

   - A: Some providers offer pay-per-use options, but costs may be higher than if you were a member. The cost will be associated at the time of service

 7. Q: Can I use roadside assistance for any vehicle?

   - A: BS and I Network Roadside Assistance plans cover personal vehicles, and additional member vehicles. Please read the important information in the terms and conditions.

 8. Q: What should I do if I break down?

   - A: “Find a safe location to park, turn on your hazard lights”, and contact BS and I Network Roadside assistance service for help. Please provide as specific a location as possible. Please have your Driver Lic. and Car information on hand to provide the driver.

1 If the possibility it’s a mechanical issue, BS and I Network Roadside Assistance should be notified. A mechanic will be contacted and an additional surcharge will be applied.

Membership offers a discounted rate on mechanical issues, Please read the terms and conditions for the services offered.

9. Q: How long does it take for help to arrive?

   - A: Response times can vary but typically range from 30 minutes to an hour, depending on location and demand.

Other issues may slow the response time such as traffic, weather-related issues, etc.

 10. Q: What information do I need to provide when requesting assistance?

  - A: You will typically need to provide your location, vehicle information, membership details, and a description of the issue.

 11. Q: Can I file a roadside assistance request via an app?

- A: Yes, BS and I Network Roadside assistance services offer mobile apps and a detailed website for easy request submission and tracking.

 12. Q: What regions or areas does roadside assistance cover?

- A: BS and I Network Roadside Assistance Coverage generally includes urban and rural areas of Portland, however, outside coverage area policies do exist, please read the terms and conditions for out-of-coverage fees and surcharges.

 13. Q: Will roadside assistance pay for any repairs?*

- A: BS and I Network Roadside assistance services provide on-site help, and offer discount fees but typically do not cover the cost of repairs or parts.

 14. Q: What is the difference between roadside assistance and auto insurance?

- A: Roadside assistance specifically covers emergency services like towing and battery jumps, while auto insurance covers damages, liability, and other risks.

 15. Q: Is roadside assistance transferable to another vehicle?

- A: BS and I Network Roadside Assistance plans allow you to use the service with a personal vehicle, however, if another vehicle is purchased, it can be added to the plan as an additional member vehicle or replace the existing vehicle.

 16. Q: What happens if I’m in a different Parrish?

- A: BS and I Network Roadside assistance programs offer service within Portland but offer out-of-coverage areas with strict restrictions and limitations. Please see the terms and condition for out-of-coverage services.

 17. Q: Are there limits on the number of times I can use roadside assistance?

- A: BS and I Network Roadside Assistance member plans allow each member 3 in-coverage area service calls per year. And as many out-of-area service calls within the terms and conditions Always review your contract for specific details.

 18. Q: What should I do if I’m unhappy with the service?

- A: Contact the service director Brian C. McGrowder or customer service to address your concerns and see if they have a formal complaint process.

 19. Q: Can I cancel my roadside assistance membership?

- A: Yes, you can typically cancel your membership. Check the terms of your contract for any cancellation fees or conditions.