Automatically Firmware Update

To minimise camera downtime during the day, automatic updates occur between 3:00 a.m. and 5:00 a.m. If the firmware update is major, you won't be able to see your cameras in real time until the firmware is updated, but motion and sound detection will continue to work, and your cameras will continue to record in the current mode. You can either wait for the update to happen automatically between 3:00 a.m. and 5:00 a.m., or you can manually upgrade. For additional information on manually updating your firmware, see How can I manually update my Arlo firmware?

As long as the cameras are connected to a base station, powered on, and have at least 15% battery, Arlo Wire-Free and Arlo Pro Wire-Free camera software updates happen automatically. If a firmware update is issued while your camera is switched off or the battery is low, the firmware update will occur automatically within 24 hours after you turn it on, link it to the base station, and make sure the battery is not low.

If your camera was switched off or had less than 15% battery during an essential firmware update, it could go offline very seldom. If this happens, check sure the camera is turned on and then resync it with the base station by charging or replacing the low battery. The arlo firmware update will begin on its own.