During the admissions process, sometimes students will send in an updated transcript(s). Once a applicant becomes a student, our system no longer recognizes as an applicant and stops updating their account. To help solve this problem, IRIS was created on the Campus Solutions Services SharePoint site. IRIS is where staff can request that the student's credits from their other institution be posted to their account so they can receive credit for the classes they have taken. In this module, it will show all of the necessary steps to submit an IRIS request. Once these steps have been completed, the credits will be posted to the student's account and the issue will be resolved. Please follow the steps below.
Step 1: Navigating to the IRIS website
The purpose of this step is to navigate to the IRIS Site to begin the IRIS request. The link for the IRIS site is: https://rar-iris.cougarnet.uh.edu/iris/index.php
Clicking and following that link brings you to the IRIS homepage as shown to the left.
*If you are working remotely off-campus you will need to turn ON your VPN to access this site.Step 2: Navigating to the IRIS request
Log On the left hand side of the page, there is a column with various links linking to other sub-sections of IRIS. Under the Request Panel, you will select the 'Submit Request".
Step 3: Once you have selected submit request, you will then come to a screen that offers a lot of options for submitting a request. You will select, ONLY, "Inquiry: Transfer Credit".
Step 4: Filing and Submitting a request on IRIS
This is the point in the process where all information regarding the IRIS request will be filled out and submitted to be posted on the student's account.
Student PSID: This is where you will put the student’s seven-digit UH ID.
"Add Note" Section:
Student name: This is where you will put the student's first, middle and last name.
*You will not do anything to the "Upload Form"*
External Institution: This is where you will type in what college they are requesting the credits be posted from.
Request: Here you will explain what they are requesting. Be sure to include what college they are requesting and what semester they want the credits from. Also, indicate when the transcript was received. Example: The student is requesting for his/her credits to be posted from Lone Star College from Fall 2019 semester, transcript received on May 10, 2020.
You will then hit the "Submit INQUIRY: Transfer Credit" button
Step 5: Successfully Submitting an IRIS request
You will know you have successfully submitted an IRIS ticket when you see the Requests Submitted by You (shown).
You will also receive an email stating if the credits have been posted, OR why they have not been posted. Notes will be included. If this does happen:
It is the responsibility of that staff member to go back, contact the student via the admissions@uh.edu email, and tell them what needs to be updated.
Step 3: Once you have selected submit request, you will then come to a screen that offers a lot of options for submitting a request. You will select, ONLY, "Inquiry: International Transfer Credit".
Step 4: Filing and Submitting a request on IRIS
This is the point in the process where all information regarding the IRIS request will be filled out and submitted to be posted on the student's account.
Student PSID: This is where you will put the student’s seven-digit UH ID.
*You will not do anything to the "Upload Form"*
"Add Note" Section:
Student name: This is where you will put the student's first, middle and last name.
External Institution: This is where you will type in what college they are requesting the credits be posted from.
Request: Here you will explain what they are requesting. Be sure to include what college they are requesting and what semester they want the credits from. Also, indicate when the transcript was received.
You will then hit the "Submit INQUIRY: Transfer Credit" button