Customer Service

Here at The Office of Admissions, we have a duty to make sure our customers are well taken care of. Please review the links below to help you navigate through exactly what Customer Service looks like for our office.

What is Customer Service?

• Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met (McKinney). In this setting, customer service is being able to provide quality and timely information to students who seek help or clarification regarding their admission status, credit transfer etc.

Customer Service Goals

• Give quality customer service: The customer service team will make sure that all of the needs of the student are being met.

• Meeting the needs of students and families: The customer service team will provide relevant information to answer the questions students or family members may have.

• Timeliness: The customer service team will assist students in a timely manner in all aspects (answering the phone/email, putting people on hold, relaying students’ messages to proper person etc.)

• Help students matriculate: Inform students about their application status so that they are able to complete their application successfully and eventually matriculate to the university.

• Be a resource to students: The customer service team will be able to direct students to other resources the students may need (i.e. enrollment services, housing, etc.)

Once you have read through all the four sections of this training topic, please complete the exam. Click on button "Next Section" to procced further.