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Introduction:
Introduction:
The Admissions Log is a comprehensive log to submit all student requests regarding the Admissions process. The following guide outlines how to use the Admissions Log and to submit or fulfill requests.
To access the Admissions Log you must first login to your Microsoft 365 account. You can use the following link or navigation listed: https://uofh.sharepoint.com/sites/UHUA/Lists/Admissions%20Log/Open%20Tasks.aspx#InplviewHash78bf5e90-9bea-448d-b55e-a9f3445ef176=CascDelWarnMessage%3D1
Step 1: Submitting a Request
To submit a request please refer to the training listed in the following document or use the Admissions Flowchart to determine the topic and instructions in which you need to follow.
To submit a request go to the log and select “New Task” to start a form:
Follow the instructions on the topic you are submitting then select “Save” to submit”
Requests added to the Admissions Log:
ADM Log Past Due: For requests that have not been resolved after the stated timeframe.
Admit Packet: Troubleshoot: For freshman students who have not received their Admit packets in the mail.
Change Degree Status: When an applicant wants their degree status changed from non-degree seeking to degree seeking or vice versa.
Change major escalation: To report an issue with a change major request.
Change term escalation: To report an issue with a change term request.
Checklist Error: If there is an error on an applicants check list.
Checklist item paid off: To report a checklist item that was marked as paid off but the document is now in imagining.
College review: To request the application to be sent to college review.
College review escalation: For college review processes that have taken a long time or have other issues.
Decision status request: If an applicant has been waiting for a decision past the normal timeframe.
Duplicate App withdraw: To report two or more applications by the same student for the same term.
Duplicate ID escalation: To report past due duplicate log submissions.
English Language Requirement: To report that the applicant meets ELR.
Fee Waiver: To report any escalation or submission of a fee waiver.
Appeal/AWOTS Escalation: To report any issues regarding an appeal student or an applicant without a test score.
I-20 Status update: To inquire about the status of I-20.
Incorrect/update Admit type: To report incorrect admit types.
Readmission; To report any issues with a readmit application.
Test score troubleshoot: To report issues with test score
Transcript data entry error: To report errors in transcript data on Education tab.
Transcript duplicate checklist: Duplicate request for the same transcript
Transcript Found in Imaging: Transcript in document view but not in Education Tab.
Transcript EDI error: Error in TS-130
Transcript unable to locate: always attach receipt with this request. Receipt should include the name of the University the transcript was sent to along with the method used for sending.
Transcript Troubleshoot-international: To report all international transcript issues.
U15/U30: To report issues regarding transfer students with less than 15 credits/ Business transfers with less than 30 credits.
Admissions Log Flowchart
Admissions Log Flowchart
This flowchart is use to assign each admissions log request to the designated person. You will assign the request to last name, first name. Please refer to this chart in Teams when submitting a ticket
Admissions Log Notes and Tips
Admissions Log Notes and Tips
When on phones, submit the ticket while the caller is on the phone to ensure things are in motion for the student by the end of the call
Follow up on tickets that you submit at the beginning of your shift or work day
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