Action Planning: Help learners turn their visions into reality and increase efficiency.

• Individual Monthly Action Plan

• Seven Step Action Planning

Empathy Interviews: An approach to finding out as much as possible about a person's experience as a “user” of a space, a process, an objective or an environment. This allows the facilitator to understand the choices that people make and why they make them.

• Empathy Interviews

• Empathy Maps

• Interview for Empathy Guide

Setting Goals: A strategy to identify stakeholders and clarify goals

• WhoDo

Scenario Work: Staging the learning and work in the daily realities, tasks and challenges of the participants

• Facilitation Scenarios Activity

Interviews and Questioning: Gaining insight directly from the participants and their supervisors

• Pocket Guide to Probing Questions

• Stakeholder Analysis

Priority Mapping: A process designed to help identify strategic goals and prioritize action steps

• Question Sorts