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Program Summary: Chatbot Design & Development Workshop using the NOCN(UK) endorsed Applied Project Development Framework
Program Summary: Chatbot Design & Development Workshop using the NOCN(UK) endorsed Applied Project Development Framework
This hands-on workshop was designed to help beginners understand how to design and build real-world chatbot solutions by combining user empathy, problem-solving, and structured development approaches. Unit 100 Foundation certification from the Applied Project Development framework was applied to this course
Using a relatable case study (e.g., a farmer ), participants learn how to move from identifying user needs to building a functional chatbot prototype. The program focuses not just on technology, but on thinking like a problem-solver and product designer.
Participants will:
Understand how to analyze user needs using empathy maps
Convert real-world problems into structured problem statements
Break down solutions into manageable components (WBS)
Plan development timelines and manage risks
Design chatbot interactions and responses
Build confidence in applying AI tools like ChatGPT/Gemini within chatbot systems
By the end of the workshop, learners had a clear framework to design, plan, and prototype chatbot solutions for real-world problems.
This Chatbot Design & Development Workshop is inspired by the principles of Applied Project Development (APD), a structured, hands-on learning framework that emphasizes solving real-world problems through guided project work. In alignment with Unit 100 – Project Research & Initiation, participants begin by identifying a relevant problem, conducting needs analysis, and defining clear success criteria. The workshop mirrors APD’s progressive approach by taking learners through empathy mapping, problem articulation, and feature definition, ensuring that every chatbot solution is grounded in real user needs. By integrating structured planning elements such as work breakdown, timelines, and risk management, the program extends beyond ideation into execution readiness—making it a practical, compressed version of the APD journey tailored for rapid, application-oriented learning.
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