Embedded Files
Marina di Valletta record the following non-conformities and incidents using the following forms:
Health and Safety Incident - Incident Report Form and inputted within the Nonconformities, Incidents, and Corrective Actions Record
Environmental Incident - Incident Report Form and inputted within the Nonconformities, Incidents, and Corrective Actions Record
Customer Complaints - Complaint Form and inputted within the Nonconformities, Incidents, and Corrective Actions Record
Internal Complaints - Recorded directly within the Nonconformities, Incidents, and Corrective Actions Record
External Provider Incidents - Recorded directly within the Nonconformities, Incidents, and Corrective Actions Record
Internal Audit & External Audit Findings - Recorded directly within the Nonconformities, Incidents, and Corrective Actions Record
Nonconformities, Incidents and Corrective Action Log Methodology
Nonconformities, Incidents and Corrective Action Log Methodology
# (Reference number)
# (Reference number)
Unique sequential number for every incident/event
To be used to refer to each incident with a unique number, to select the respective incident for the incident report
Date
Date
Date when the incident occurred (initially identified and/or initially reported)
To be used to evaluate the time effort required from the initial occurrence of the incident until the final implementation of the necessary corrective actions
Source
Source
Different sources from where an incident can be identified including:
Audit - External
Audit - Internal
Client Complaint
External Provider
Internal
Topic
Topic
Different topics to categorise an incident including:
Health and Safety Incident
Environmental Incident
Damage to client property
Damage to company property
Lack of communication
Delays
Poor service
Non-compliance with internal policies or guidelines
Nonconformity (NC)
Mainly reserved for audits (internal, external, client) to indicate clear evidence of a systematic omission of a clause of the ISO 9001, 13687 & TYHA standard and/or breach of an internal procedure
Observation (OBS)
Mainly reserved for audits (internal, external, client) to indicate unclear and ambiguous evidence of an intermittent/one-time omission of a clause of the ISO 9001, 13687 & TYHA standard and/or breach of an internal procedure
Opportunity for Improvement (OFI)
Mainly reserved for audits (internal, external, client) to indicate an opportunity for improvement
Threat (Verbal/Physical)
Other
Description of Non-Conformity/Incident
Description of Non-Conformity/Incident
Brief description of the incident including detail such as WHAT happened, WHO was involved, WHEN the incident occurred, HOW the incident occurred ...
Risk
Risk
Brief description of the risk(s) related to the respective incident
Root Cause Investigation
Root Cause Investigation
Brief description of the cause of the incident including detail on WHY the incident occurred …
Business Impact
Business Impact
Determination of the impact of the incident based on a three-tier level i.e.:
Low
Medium
High
Correction
Correction
Brief description of the action taken to resolve the incident encountered including detail on HOW and WHAT actions implemented
Corrective Action
Corrective Action
Brief description of the corrective action to be implemented including detailed HOW and WHAT actions to be implemented to ensure as much as possible that the incident is contained and does not happen again
Responsible
Responsible
The person who is assigned to implement the respective corrective action
Target Date
Target Date
Target date by when the agreed corrective action may be implemented
To be used to follow up on any pending issues/actions
Non-Conformity/Incident Report
Non-Conformity/Incident Report
Formal incident report with a standardised structure and layout for a particular incident/event
To be used mainly if an incident report is requested formally from a client / interested party where Business Impact is determined to be High
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