Section 5: Leadership

5.1.1 Leadership and commitment for the QMS

Leadership and commitment with respect to the QMS are demonstrated by:

• Taking responsibility and accountability for the effectiveness of the QMS

• Explaining why quality management is important

• Communicating the importance of conforming to QMS requirements

• Expecting employees to be accountable

• Promoting improvement

• Establishing and communicating Quality Policy, Environmental Policy, and Health and Safety Policy

• Establishing quality objectives

• Integrating QMS requirements into the business processes of the company

• Promoting awareness of the process approach

• Ensuring availability of resources

• Ensuring that QMS achieves results

5.1.2 Leadership and Commitment for Customer Focus

Leadership and commitment with respect to customer focus are demonstrated by:

• Managing all relevant requirements

• Providing compliant products and services

• Identifying current and future customer needs

• Meeting customer requirements

• Exceeding customer expectations

• Managing relevant risks and opportunities

• Enhancing customer satisfaction

• Communicated, understood and applied within Marina di Valletta

• Available to relevant interested parties, as appropriate

• Reviewed at each management review for continuing suitability

5.2.1 Quality Policy

• Includes a Commitment:

  • To provide clients with a personalised, high value and comprehensive service

  • To satisfy the customer and any other applicable requirements

  • To promote continuous improvement

  • To ensure compliance with applicable requirements of SM EN ISO 9001:2015

5.2.2 Environmental Policy

• Includes a Commitment:

  • To protect the environment including the prevention of pollution

  • To promote the protection of our environment

  • To abide by national law and regulations related to environmental issues

5.2.3 Health and Safety Policy

• Includes a Commitment:

  • To prevent injury and ill-health

  • To ensure compliance with applicable legal and other requirements related to health and safety

  • To abide by national law and regulations related to Occupational Health and Safety

5.3.1 Management Representative

Marina di Valletta has the following Management Representative:

• Mr. Niki Travers Tauss (General Manager)

The Management Representative has the following main roles and responsibilities:

• Leadership and commitment towards the QMS

• Leadership and commitment towards customer focus

5.3.2 Quality Representative

Marina di Valletta has the following Quality Representative:

• Mr. Niki Travers Tauss (General Manager)

The Quality Representative has the following main roles and responsibilities:

• Maintain the following information:

  • Quality Manual

  • Quality Policy, Environmental Policy, Health and Safety Policy

  • Quality Objectives

    • Follow up to ensure information relating to the objectives is collected and analysed

• • Operation Processes including Risks and Opportunities

  • Environmental Aspects

  • Health and Safety

• Manage the Support Processes

  • Follow up on any maintenance and verification of equipment

  • Follow up on updating the training plan and record with new planned training and the executed training

  • Manage the list of External Providers including the evaluation

  • Document and follow-up on Non-Conformities and Corrective Actions

  • Collect Customer Feedback

  • Follow up on: Internal Audit Findings, Management Review Decisions, External Audit Findings

  • Maintain and update documented information

• Assist internal and external auditors in the scheduling and execution of meetings and audits

Organisational Chart