Section 1: Scope

Marina di Valletta established an Quality Management System (QMS) which is structured to comply with the conditions established in the following International Standards:

• SM EN ISO 9001:2015

• ISO 13687-1/-2/-3:2017 - Yacht Harbours - Minimum Requirements for Basic/Intermediate/High Service Level Harbours

and

• TYHA - The Yacht Harbour Association - Gold Anchor Requirements

The QMS addresses the following management principles:

1. Customer Focus

• Provide services that consistently:

  • Understand current and future customer needs

  • Meet customer requirements (and applicable statutory and regulatory requirements)

  • Strive to exceed customer expectations

2. Leadership

• Establish the direction and objectives of the organisation

• Create and maintain an internal environment where people are fully engaged and committed to achieving the objectives of the organisation

3. Engagement of people

• Enable the full involvement and engagement of employees at all levels for the benefit of the organisation

4. Process Approach

• Identify the interaction of a system of processes, activities and related resources to achieve the desired outcome

5. Improvement

• Enable continual improvement

6. Evidence-based thinking

• Take effective decisions based on the analysis of data and information

7. Relationship management

• Enhance the ability of all parties to create value by establishing mutually beneficial relationships