Section 10: Improvement

Marina di Valletta determines and selects opportunities for improvement and implements necessary actions to meet customer requirements and enhance customer satisfaction.

Marina di Valletta follows the following instructions related to nonconformity and corrective action:

• Identify nonconformity

• Implement an immediate action to react, control and correct the nonconformity

• Evaluate the need to implement a corrective action to eliminate the cause of the nonconformity

• Determine and implement the necessary corrective action(s)

• Communicate the respective corrective action(s) to all relevant employees

• Review the effectiveness of the corrective actions

• Discuss during the Management Review

Marina di Valletta is committed to continually

• Improve the suitability, adequacy, and effectiveness of the QMS

• Identify areas of underperformance

• Address opportunities for improvement

• Select and utilise applicable tools and methodologies for the investigation of the causes of underperformance and for supporting continual improvement